Upcoming Classes

Developing leaders

For Managers & Supervisors
This program is designed to provide first-line supervisors with the knowledge and tips to understand their responsibilities and to refine their supervisory skills. It also covers the full gamut of “need to know” legal requirements from a first line supervisor’s perspective with emphasis on practical approaches in areas including leadership, goal-setting, problem-solving, delegation, discipline, evaluation and ethics.


9:00 am – 4:00 pm | County: $35 | Public/ Non Profit: N/A| Private: N/A


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The transition from line employee to the role of leader is one of the most significant and challenging career steps. New leaders face new expectations, changing relationships, added responsibilities, and the need to develop additional skills. Research shows that at least 75% of all managers and leaders have not successfully made the transition. Participants will explore the challenges faced by new leaders and learn some of the skills needed to successfully make the transition to a leadership role. It is a prerequisite that participants of this training currently function as supervisors.


8:30 am – 3:30 pm | County: No Fee | Public/ Non Profit: $200 | Private: $225


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Interpersonal problems are a fact of life. Wherever you interact with people, it is likely that you will have problems from time to time. Our natural instinct may be to avoid these conversations for as long as possible, but when you are a supervisor or manager, that is not always possible or advisable. This workshop teaches the participant how to transform difficult conversations on such issues as personality conflicts between co-workers, body odor or emotional outbursts into successful conversations.


9:00 am – 12:00 pm | County: $35 | Public/ Non Profit: N/A | Private: N/A


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Talk of pandemics is on the rise. Some predict that absenteeism could reach 40% during a severe pandemic. Is your agency prepared? This workshop will help identify what “disaster service” means and what agencies should do to prepare for disaster before it strikes. It discusses registration, training, classification and liability of disaster workers as well as activation, immunity and workers’ compensation benefits.


1:00 pm – 4:00 pm | County: $35 | Public/ Non Profit: N/A | Private: N/A


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This class is aimed at managers from disciplines other than finance who wish to better understand financial concepts and how they are put to use. Why should non-financial managers even care about finance? It is hard to understand key strategic and management challenges without a grasp of budgets and finance. Having knowledge of the specialized nomenclature, rules and policies of the finance area, and being able to understand and engage successfully with finance staff will improve a manager’s effectiveness.


8:30 am – 12:30 pm | County: No Fee | Public/ Non Profit: $100 | Private: $150


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Are you considering remote work opportunities for your staff but aren’t sure of the pros and cons? Do you want employees to be able to work remotely but are not sure how to go about it? Or do you already manage remote workers and wish to do so more effectively? Managing people who work at least some of their time outside of the office is not just a trend but it’s become a reality of managing people. Join other managers as we learn how to be more successful managing remote workers. It is a prerequisite that participants of this training currently function as supervisors.


8:30 am – 12:30 pm | County: No Fee | Public/ Non Profit: $100 | Private: $150


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Developing individuals

This fast-moving workshop offers best practices for writing memos, meeting notes, reports, email, and other documents. It’s a modern refresher for seasoned administrators and managers who want to sharpen their writing skills. If you’re looking for an in-depth grammar and punctuation review or a slower pace, please consider the two-day Contemporary Business Writing or Grammar Fundamentals courses.


8:30 am – 12:30 pm | County: $100 | Public/ Non Profit: $125 | Private: $150


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This popular two day course – formerly known as Professional Writing Skills – has been updated to offer a streamlined writing planning process, modern formatting techniques, and the essential grammar and punctuation rules you need to follow. This is one of our most popular business writing courses; we designed it for business people who need to get their points across clearly and quickly. Through exercises, activities, and teamwork, participants learn practical, job-relevant, immediately useful techniques.


8:30 am – 4:30 pm | County: $350 | Public/ Non Profit: $385 | Private: $420


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This workshop guides participants through an accelerated planning process, essential email writing tools, and tips to avoid the most common language and punctuation errors. Apply the tools and techniques offered in this workshop and you will get your reader’s attention, present a professional image, and increase your response rate. This is the course that you wish your colleagues would attend before they write you another email!


1:00 pm – 4:00 pm | County: $100 | Public/ Non Profit: $125 | Private: $150


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This training has been designed for employees who work at computers. This program will help you learn to prevent injuries and improve efficiency on and off the job, assess your own workstation, and make simple adjustments to improve your safety and comfort.


8:30am – 10:00am or 10:30am – 12:00pm| County: No Fee | Public/ Non Profit: $100 | Private: $150


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Participants in this training will learn about injury and illness assessment, bleeding control and shock management, environmental emergencies, and first aid or response methods to treat injuries related to burns, the head, fractures, strains, poisoning, convulsions and others. Participants will also be trained in Cardiopulmonary Resuscitation (CPR) and the Automated External Defibrillator (AED) device and how it is used to treat sudden cardiac arrest. Those who successfully complete this training will receive a CPR/AED/First Aid certification valid for two years.


8:30 am – 4:30 pm | County: No Fee | Public/ Non Profit: N/A | Private: N/A


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This workshop moves beyond basic customer service skills. The class will help participants to learn the role their jobs play in supporting the mission and values of Alameda County. The focus will be on how to handle difficult customer service situations including: upset and demanding customers, repairing a damaged client relationship, and recovering from a customer service error.


8:30 am – 3:30 pm | County: No Fee | Public/ Non Profit: $200 | Private: $225


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Grants give you a chance to tell the story of your human services program to new audiences. Learn how to craft each component of your narrative to persuade federal, state, and foundation funders that your program deserves their support. This half-day, interactive course will teach you the basic skills you need to write effective grant proposals.


1:00 pm – 4:00 pm | County: No Fee | Public/ Non Profit: $100 | Private: $150


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This course offers a writing planning process to develop a winning strategy for your next proposal. We’ll focus on organization, format, language, and mechanics. Once your proposal has been accepted, follow Write It Well’s tips for writing clear and effective workplans – the detailed accounting of how you’re going to accomplish the specific task or projects described in your proposal – and you will improve its outcomes.


8:30 am – 12:30 pm | County: $100 | Public/ Non Profit: $125 | Private: $150


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One night you go to bed and wake up the next morning, put in charge of a group of people or a project. Are you prepared? Most people aren’t. In this series of workshops, you will learn how to prepare yourself for a leadership role in the future and develop your leadership abilities in your current job.
Note: By registering for the first session, you will be registered for the entire series.


8:30 am – 12:30 pm | County: $100 | Public/ Non Profit: $600 | Private: $900


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DiSC is a model of human behavior that helps people understand “why they do what they do.” The DiSC looks at four primary dimensions (Dominance, influencing, Steadiness, and Conscientiousness) that make up the DiSC model and interact with other factors to describe the typical behavioral styles of individuals. This course is intended to help you understand behavioral tendencies, appreciate how behavior affects others, develop strategies for improving relationships and productivity, and respect, appreciate and values differences.


8:30 am – 12:30 pm | County: $25 | Public/ Non Profit: $100 | Private: $150


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You own your career; the organization owns the jobs. Learn how to plan and develop your career to best meet your own personal development goals and how to always be an essential part of the organization.
Note: By registering for the first session, you will be registered for the entire series.
June 21 – Self-Assessment and Career Planning
June 28 – Resume Development & Interviewing for Advantage
July 11 – Networking & The Power of Reputation


8:30 am – 3:30 pm | County: No Fee | Public/ Non Profit: $525 | Private: $675


Register
This training has been designed for employees who work at computers.
This program will help you learn to prevent injuries and improve efficiency on and off the job, assess your own workstation, and make simple adjustments to improve your safety and comfort


8:30 am – 10:00 am or 10:30 am – 12:00pm | County: No Fee | Public/ Non Profit: $100| Private: $150


Register

Media and software training

Adobe Courses
This course introduces the navigational features of Adobe Photoshop including the toolbars and tabs, workspaces, and rulers and guides. You’ll learn about using basic tools and some of the new features.


9:00 am – 4:30 pm | County: $235 | Public/ Non Profit: $255 | Private: $275


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In this course, you will use Adobe® Acrobat® X Pro to convert technical documents to PDF files, enhance and control PDF content accessibility, customize PDF documents for interactive use online, and prepare PDFs for commercial printing. This course is designed for users who want to employ the advanced productivity and creative features of Acrobat X Pro.


9:00 am – 4:30 pm | County: $235 | Public/ Non Profit: $255 | Private: $275


Register

Microsoft Application Suite 2013
In this course you will create and modify complex documents and use tools that allow you to work with tables and charts, customize formats using styles and themes, insert content using Quick Parts, use mail merge and macros.


9:00 am – 4:30 pm | County: $175 | Public/ Non Profit: $200 | Private: $225


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This course is designed for students who already have foundational knowledge and skills in Excel 2013 and wish to begin taking advantage of some of the higher-level functionality in Excel to analyze and present data. In this course you will create advanced formulas, analyze data by using functions and conditional formatting, and visualize data by using basic charts, PivotTables, slicers, and PivotCharts.


9:00 am – 4:30 pm | County: $175 | Public/ Non Profit: $200 | Private: $225


Register
Microsoft Word 2013 is designed to help you move smoothly through the task of creating professional-looking documents. Its rich features and powerful tools can make your work easy, and even fun. In this course, you’ll learn how to use Word 2013 to create and edit simple documents; format documents; add tables and lists; add design elements and layout options; and proof documents.


9:00 am – 4:30 pm | County: $175 | Public/ Non Profit: $200 | Private: $225


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In this course, you will gain a foundational understanding of the basic functionality in Excel 2013. You will use formulas and functions to perform calculations in your worksheets, and you will modify worksheets by manipulating cells and data, by searching for and replacing data, and by checking for spelling errors. You will format worksheets and prepare them for printing. You will also begin working with larger workbooks that contain multiple worksheets. Finally, you will customize how Excel behaves to more closely meet your needs.


9:00 am – 4:30 pm | County: $175 | Public/ Non Profit: $200 | Private: $225


Register
In this course, you will become familiar with the Outlook 2013 interface, and use Outlook to manage your email communications, including composing, reading, and responding to emails; scheduling appointments and meetings; managing contact information; scheduling tasks and creating notes; and customizing the Outlook environment to suit your personal preferences.


9:00 am – 4:30 pm | County: $175 | Public/ Non Profit: $200 | Private: $225


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Microsoft SharePoint 2013 is a platform specifically designed to facilitate collaboration, allowing people to use familiar applications and Web based tools to create, access, store, and track documents and data in a central location. In this course, you will learn about and use a SharePoint Team Site to access, store, and share information and documents. Furthermore, effective use of new social networking capabilities will allow you to identify, track and advance issues and topics most important to you, and collaborate with colleagues more effectively.


9:00 am – 4:30 pm | County: $175 | Public/ Non Profit: $200 | Private: $225


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This course is designed for experienced Excel users who are seeking to advance their data analysis capabilities by using PivotTables. Participants will learn to harness the power of advanced PivotTable features and create PivotCharts by importing multiple data sources into a single Excel workbook, create calculated columns and measures using formulas and then further analyze the data to support timely business decisions.


9:00 am – 12:00 pm | County: $100 | Public/ Non Profit: $125 | Private: $150


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Learn how to use Microsoft Office Word 2013 in collaboration with complicated documents and manage how the documents are accessed and distributed. Learn how to revise, manage, and secure your business documents, add reference marks and notes.


9:00 am – 4:30 pm | County: $190 | Public/ Non Profit: $215 | Private: $240


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In this course you will learn basic operations of producing greeting cards, certificates, newsletters, and other printed publications. Publisher offers a large selection of “building blocks” that can be dragged into your documents, helping you to create page elements such as calendars, newsletter sidebars, and borders.


9:00 am – 4:30 pm | County: $175 | Public/ Non Profit: $200 | Private: $225


Register
In this course, you will gain a foundational understanding of the basic functionality in Excel 2013. You will use formulas and functions to perform calculations in your worksheets, and you will modify worksheets by manipulating cells and data, by searching for and replacing data, and by checking for spelling errors. You will format worksheets and prepare them for printing. You will also begin working with larger workbooks that contain multiple worksheets. Finally, you will customize how Excel behaves to more closely meet your needs.


9:00 am – 4:30 pm | County: $175 | Public/ Non Profit: $200 | Private: $225


Register
This course is designed for students who already have foundational knowledge and skills in Excel 2013 and wish to begin taking advantage of some of the higher-level functionality in Excel to analyze and present data. In this course you will create advanced formulas, analyze data by using functions and conditional formatting, and visualize data by using basic charts, PivotTables, slicers, and PivotCharts.


9:00 am – 4:30 pm | County: $175 | Public/ Non Profit: $200 | Private: $225


Register
This course is designed to provide participants with a fundamental understanding of the capabilities of Power BI. Students will discover how to quickly gather, cleanse and transform data with just a few clicks. Participants will create visualizations and incorporate them into dashboards that can provide up to the minute reporting. At the end of this course, participants will have a solid understanding of the skills required to use Power BI.


9:00 am – 4:30 pm | County: $515 | Public/ Non Profit: $565 | Private: $620


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This course is designed for participants that are primarily database administrators or prospective database administrators and have experience working with Access 2013 and need to learn advanced skills. Upon successful completion of this course, students will learn how to customize a form layout to improve usability and efficiency of data entry, add user interface features to validate data entry, use macros to improve user interface design, organize data into appropriate tables to ensure data dependency and minimize redundancy, lock down and prepare a database for distribution to multiple users and create and modify a database switchboard and set startup options.


9:00 am – 4:30 pm | County: $190 | Public/ Non Profit: $215 | Private: $240


Register
In this course, you will become familiar with the Outlook 2013 interface, and use Outlook to manage your email communications, including composing, reading, and responding to emails; scheduling appointments and meetings; managing contact information; scheduling tasks and creating notes; and customizing the Outlook environment to suit your personal preferences.


9:00 am – 4:30 pm | County: $175 | Public/ Non Profit: $200 | Private: $225


Register
This course was designed for students desiring to gain the skills necessary to create macros, collaborate with others, audit and analyze worksheet data, incorporate multiple data sources, and import and export data. You will automate some common Excel tasks, apply advanced analysis techniques to more complex data sets, troubleshoot errors, collaborate on worksheets, and share Excel data with other applications.


9:00 am – 4:30 pm | County: $190 | Public/ Non Profit: $215 | Private: $240


Register

Microsoft Office 365
This course is designed for students who already have foundational knowledge of Microsoft Office 2013/2016. It serves as an introduction to the basic functional uses of Microsoft Portal 365. You’ll discover how the cloud will allow you to access documents outside of your office network and how collaborating with colleagues has never been easier.


9:00 am – 12:00 pm or 1:00 pm – 4:00 pm | County: $100 | Public/ Non Profit: $125 | Private: $150


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In this course, develop digital note-taking, note-collaboration, and note-synchronizing skills with Microsoft OneNote 2013, which will allow you to create and update notes; manage lists and outlines; search; add content including voice memos, pictures, and video; take notes in online meetings; and interact within Office 365.


9:00 am – 12:00 pm| County: $100 | Public/ Non Profit: $125 | Private: $150


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In this course, participants will focus on the key benefits of both OneDrive and Groups in Office 365. Learn how to keep your files organized and accessible, how to upload, copy, delete, and download files and folders, and integrate with Office 365 within OneDrive. Also learn the fundamentals of Office 365 Groups and how to collaborate with your teammates when writing documents, creating spreadsheets, working on project plans, scheduling meetings, and sending communications.


1:00 pm – 4:00 pm| County: $100 | Public/ Non Profit: $125 | Private: $150


Register