Upcoming Classes

Developing leaders

Are you considering remote work opportunities for your staff but aren’t sure of the pros and cons? Do you want employees to be able to work remotely but are not sure how to go about it? Or do you already manage remote workers and wish to do so more effectively? Managing people who work at least some of their time outside of the office is not just a trend but it’s become a reality of managing people. Join other managers as we learn how to be more successful managing remote workers.
The “Industrial Age” approach to management focused on controlling employee behavior. In contrast, today’s “Knowledge Worker Age” demands a different approach: to unleash the full potential of employees and empower them to make their best contributions.
This intensive, application-oriented learning experience utilizes a set of tools to help managers meet today’s management challenges, including conflict resolution, prioritization, performance management, accountability and trust, execution, collaboration, and employee development. It’s a unique, new approach to management development that helps your management team move from getting good results to attaining great and enduring results. Based on 7 Habits of Highly Effective People.
A comprehensive training program for team and/or project leads focusing on essential skills in the six dimensions: Strategic Thinking Leadership, Political Acumen, Leading and Managing People, Customer Service, Business Acumen/Organizational Planning and Ethics and Financial Accountability.
Note: By registering for the first session, you will be registered for the entire series.
Achieve a better understanding of the basic principles and practices of labor relations including preparing and organizing for bargaining, learning how to write important contract clauses, and enforcing and administering the collective bargaining agreement. This all day session will cover your role as a supervisor/manager. You will learn how to be an effective manager working with represented employees and apply your understanding of labor relations to your job.
This class will offer an overview of the Civil Service System, how it works and how to navigate through it. This knowledge is critical to the hiring, re-classification, promotion, and related processes. Learn how to do it right the first time.
There have been significant changes in disability related employment law over the past several years. Specifically, more types of employee absences are protected by the recently amended Family Medical Leave Act, more employees are covered. Understanding and managing these laws and leaves is critical. This interactive workshop provides a comprehensive overview of Federal and State Disability laws and leave provisions, and related County policies and procedures. It will also provide you with a wealth of information on resources and how to manage a variety of disability leaves and provisions, including Family Medical Leave Act, California Family Rights Act, Pregnancy Disability Leave, Maternity & Child Bonding Leave, and much more.
Explore how groups evolve into teams, understand group dynamics, assess your own team player style, and understand the role of the team leader. Participants will also learn about Patrick Lencioni’s 5 dysfunctions of teams and 5 key issues for team success.
Participants learn a ten-step process to plan, practice, and rehearse a presentation on any business topic. The course includes confidence-building planning skills such as identifying your audience, purpose, and main message; practice on how you’ll carry yourself during your presentation, and practice asking and answering questions.
The transition from line employee to the role of leader may be one of the most significant and challenging career steps. New leaders face new expectations, changing relationships, added responsibilities, and the need to develop additional skills. Research shows that at least 75% of all managers and leaders have not successfully made the transition. Participants will explore the challenges faced by new leaders and learn some of the skills needed to successfully make the transition to a leadership role.
Trust-related problems like redundancy, bureaucracy, fraud, and turnover put the skids on productivity, divert resources, squander opportunities, and chip away at an organization’s brand/reputation. On the other hand, leaders who make building trust in the workplace an explicit goal of their jobs elevate trust to a strategic advantage—accelerating growth, enhancing innovation, improving collaboration and execution. Leading at the Speed of Trust is a highly interactive workshop that engages leaders in the real work of identifying and closing the trust gaps that exist in your organization. Instead of paying outrageous “Trust Taxes,” your organization can begin to realize “Trust Dividends.” You will learn how others perceive your trustworthiness from your personal tQ™ Report. You will understand the real, measurable Trust Taxes you might be paying without realizing it and make action plans for building trust accounts with all key stakeholders.
Achieve a better understanding of the basic principles and practices of labor relations including preparing and organizing for bargaining, learning how to write important contract clauses, and enforcing and administering the collective bargaining agreement. This all day session will cover your role as a supervisor/manager. You will learn how to be an effective manager working with represented employees and apply your understanding of labor relations to your job.
A comprehensive training program that covers essential skills in six dimensions for supervisors: Strategic Thinking Leadership, Political Acumen, Leading and Managing People, Customer Service, Business Acumen/Organizational Planning and Ethics and Financial Accountability.

Note: By registering for the first session, you will be registered for the entire series.

Good performance starts with clear goals: making sure that people understand what they are being asked to do and what good performance looks like, i.e., areas of accountability and performance standards. Managers and supervisors must also consider development goals to further career potential. This class defines the performance management cycle, its purpose and phases, tips for feedback, coaching, and development planning, keeping employees productive and motivated.
Ideally, regularly scheduled performance evaluations serve to formalize ongoing contacts, restate expectations and document employee performance over time. A consistent system of documenting and communicating performance facilitates a successful foundation for discipline if and when punitive action becomes necessary. This workshop provides information to improve employer effectiveness in documenting each of the components of an effective system.
There have been significant changes in disability related employment law over the past several years. Specifically, more types of employee absences are protected by the recently amended Family Medical Leave Act, more employees are covered. Understanding and managing these laws and leaves is critical. This interactive workshop provides a comprehensive overview of Federal and State Disability laws and leave provisions, and related County policies and procedures. It will also provide you with a wealth of information on resources and how to manage a variety of disability leaves and provisions, including Family Medical Leave Act, California Family Rights Act, Pregnancy Disability Leave, Maternity & Child Bonding Leave, and much more.
This class will offer an overview of the Civil Service System, how it works and how to navigate through it. This knowledge is critical to the hiring, re-classification, promotion, and related processes. Learn how to do it right the first time.
Through a combination of theory, practice and case studies, this session will help you to better utilize existing County resources and programs in the areas of employee wellness, stress management and resiliency, work-life balance, employee assistance (EAP). Further, you will learn effective safety and health strategies that help avoid illness and injury.
Studies show that highly engaged employees are 480% more committed to helping their organizations succeed than non-engaged employees. What is the difference between a motivated employee and an engaged employee? Leads, supervisors and managers will learn how engagement drives productivity and team morale and what they can do to increase employee engagement.
Do you want to shorten online meetings and boost the effectiveness of the time you spend in them? This Meeting and Facilitation Skills course for Managers and Leaders provides practical techniques to keep meeting participants focused on clear objectives, and to help team members more clearly grasp communication techniques that help everyone realize shared goals.
The goal of this training is to assist you in understanding sexual harassment in the workplace, including: federal and state laws regarding harassment, pertinent County policies, the consequences and liabilities of harassment, how to prevent sexual harassment, how to handle sexual harassment claims, and how to maintain a respectful workplace. California has enacted a mandatory training law (AB 1825), requiring private employers of 50 or more to provide at least two hours of training to supervisory personnel on prevention of sexual harassment. This course is designed to meet the requirements of this law and to include discussion of the new law (AB 2053) regarding the prevention of abusive conduct.

New employees in any supervisory role and lead workers must complete this training within six months of hire or promotion.

The goal of this training is to assist you in understanding sexual harassment in the workplace, including: federal and state laws regarding harassment, pertinent County policies, the consequences and liabilities of harassment, how to prevent sexual harassment, how to handle sexual harassment claims, and how to maintain a respectful workplace. California has enacted a mandatory training law (AB 1825), requiring private employers of 50 or more to provide at least two hours of training to supervisory personnel on prevention of sexual harassment. This course is designed to meet the requirements of this law and to include discussion of the new law (AB 2053) regarding the prevention of abusive conduct.

New employees in any supervisory role and lead workers must complete this training within six months of hire or promotion.

The transition from line employee to the role of leader is one of the most significant and challenging career steps. New leaders face new expectations, changing relationships, added responsibilities, and the need to develop additional skills. Research shows that at least 75% of all managers and leaders have not successfully made the transition. Participants will explore the challenges faced by new leaders and learn some of the skills needed to successfully make the transition to a leadership role.
The best managers are great coaches. Are you one? Coaching helps you to develop, inspire, and motivate employees to better serve the citizens of Alameda County. The Coaching for Managers course is specifically aimed at supervisors and managers wanting to acquire foundational coaching skills to help them better support the people they manage. In addition to helping you develop coaching skills, we will provide the structure and resources necessary to give you the confidence to adopt a “coaching-oriented management style. The program involves on-line pre-work and one full-day class.

Developing individuals

Individual strengths and personal effort drive effective organizations. The 7 Habits of Highly Effective People training helps your organization achieve sustained, superior results by focusing on improving the effectiveness of individuals and leaders. Participants gain hands-on experience, applying timeless principles that yield greater productivity, improved communication, strengthened relationships, increased influence, and laser-like focus on critical priorities. Participants learn how to: take initiative, balance key priorities, improve interpersonal communication, leverage creative collaboration, and apply principles for achieving a balanced life.
Learn how to work with your supervisor toward mutually agreed-upon goals that are in the best interests of you, your supervisor, and your organization. Participants will learn how building a strong relationship with your supervisor can increase your effectiveness and make your work life easier.
This training is designed for employees who work at computers. This program will help you learn how to prevent injuries and improve efficiency on and off the job, assess your own workstation, and make simple adjustments to improve your safety and comfort.
Working remotely is not for everyone. In this class, we will explore the pros, cons, and challenges of working remotely. A self-assessment will help you discover if it is right for you. If it seems like a good fit, you will learn how to set yourself up for success and to be successful in not only getting the work done, but also staying connected to your supervisor, work colleagues, and clients.
In today’s world, there is a greater abundance of opportunity for both organizations and individuals to accomplish extraordinary goals. However, all too often, the demands of our jobs, coupled with the barrage of information coming at us from so many sources is overwhelming, exhausting and distracting. The 5 Choices Essentials enables a significant amount of time and energy to be spent on life’s most important objectives. When we deliberately pay attention to the most important things amidst the distractions, we can harness the opportunities and technologies available today and soar to creative and innovative heights. This time and life management course will produce a measurable increase in productivity and an inner sense of fulfillment and accomplishment by helping you to make the right choices as you plan your day, week and life.
You don’t have to be a supervisor to coach someone. Many of us help to coach others on a regular basis, our colleagues, clients, family, etc. Coaching is giving people support and encouragement so they can solve problems on their own, take risks, make decisions, and tackle new challenges. In this half-day course you will learn to be more aware of daily coaching opportunities and develop skills to coach effectively.
One night you go to bed and wake up the next morning, put in charge of a group of people or a project. Are you prepared? Most people aren’t. In this series of workshops, you will learn how to prepare yourself for a leadership role in the future and develop your leadership abilities in your current job.
Note: By registering for the first session, you will be registered for the entire series.
Today’s knowledge workers have quietly slipped into the role of the unofficial project manager. Stakeholders, scope creep, no formal training, and a lack of process all combine to raise the probability of project failure costing organizations time, money, and employee morale. This one day work session will help you consistently complete projects successfully by learning a disciplined process to execute projects and to master informal authority. The skills of “informal authority” are more important than ever before, so team members are inspired to contribute to project success.
Writing at Work covers everything professionals need to know about writing on the job today. In this course, participants will master the essentials of avoiding common mistakes and writing effective salutations, opening and closing paragraphs, organizing a message logically and using clear, concise and appropriate language to present a professional image.
Learn practical, immediately useful techniques that help them write more effectively and efficiently. Learn how to understand the reader’s point of view, organize information clearly and logically, and present a professional image of themselves and their organization. Also learn how to formulate a clear, concise statement, express a main point clearly, include the right information and organize it logically, and much more.
Did you know that people who use their strengths daily are six times more likely to be engaged, satisfied, and productive on the job and less likely to experience stress or anxiety? In this half-day class, you will use the StrengthsFinder assessment to discover your natural talents and special interests. Through reflection, discussions, and group activities, you will begin to understand how to articulate and apply your unique value in a way that is deeper than the stereotypical phrases we often use to describe ourselves.
This training is designed for employees who work at computers. This program will help you learn to prevent injuries and improve efficiency on and off the job, assess your own workstation, and make simple adjustments to improve your safety and comfort.
Conflict seems inevitable, especially in the workplace. No matter how well we normally get along with the people we work with, occasionally conflicts will occur. What are the sources of conflict and how do we respond to conflict? Is conflict ever constructive? This workshop will examine the nature of conflict, the different ways people handle conflict, and methods to cope with conflict.
You don’t have to be a supervisor to coach someone. Many of us help to coach others on a regular basis, our colleagues, clients, family, etc. Coaching is giving people support and encouragement so they can solve problems on their own, take risks, make decisions, and tackle new challenges. In this half-day course you will learn to be more aware of daily coaching opportunities and develop skills to coach effectively.
Behavioral Emotional Intelligence (BEQ) focuses on how effectively people work with others. Studies have shown that Emotional Intelligence competencies account for the difference between star performers and average performers, particularly in positions of leadership. Behavioral EQ is a new approach that shows how behaviors can be used to put EQ into action. It identifies skills that can be learned and developed, turning an interesting concept into a powerful workplace advantage.
Achieve optimal program goals and results. Be more successful in your current job and position yourself for growth opportunities. Participants will understand what political astuteness is, what value it has to them and their programs, and how to develop and apply it.
Alameda County staff involved in the procurement process will learn the basic procurement policies and procedures. In this workshop information will be provided to more fully understand the County’s acquisition of various goods and services.


Media and software training

Adobe Applications
You will use Adobe Acrobat Pro to convert documents to PDF files, enhance and customize PDF documents for interactive use online, and prepare them for printing.
Microsoft Office 365
This course builds upon the foundational Microsoft Office 2007/2010 knowledge and skills you’ve already acquired. It focuses on the enhanced features you’ll want to leverage to improve the way you manage, organize, present, and distribute your company’s data and information. You’ll explore a variety of enhancements, from Word’s ability to edit PDF files to the new Flash Fill functionality in Excel that dramatically increases the speed at which you can add data to a spreadsheet. You’ll discover how the cloud has been deeply integrated into your Office experience and how collaborating with colleagues has never been easier.
This course builds upon the foundational Microsoft Office 2007/2010 knowledge and skills you’ve already acquired. It focuses on the enhanced features you’ll want to leverage to improve the way you manage, organize, present, and distribute your company’s data and information. You’ll explore a variety of enhancements, from Word’s ability to edit PDF files to the new Flash Fill functionality in Excel that dramatically increases the speed at which you can add data to a spreadsheet. You’ll discover how the cloud has been deeply integrated into your Office experience and how collaborating with colleagues has never been easier.

Microsoft Application Suite 2013
This course is designed for experienced Excel users who are seeking to advance their data analysis capabilities by using Power Pivot. Upon successful completion of this course, you will be able to use Power Pivot along with Excel 2013 to analyze data from a variety of sources.
Microsoft Word 2013 is designed to help you move smoothly through the task of creating professional-looking documents. Its rich features and powerful tools can make your work easy, and even fun. In this course, you’ll learn how to use Word 2013 to create and edit simple documents; format documents; add tables and lists; add design elements and layout options; and proof documents.

Upon completion of this course, you will be able to create and deliver engaging multimedia presentations, advanced use of text, graphics, and animations. Learn the basic features and functions of PowerPoint 2013 including advanced text editing, adding graphical elements, modifying objects and adding tables and charts to a presentation.
This course is intended for students who have a foundational working knowledge of PowerPoint 2013, who wish to take advantage of the application’s higher-level usability, security, collaboration, and distribution functionality. You will learn key concepts to modify the PowerPoint environment, customize design templates, add SmartArt to a presentation, work with media and animations, collaborate on a presentation and customize a slide show.
This course is designed for students who already have foundational knowledge and skills in Excel 2013
and wish to begin taking advantage of some of the higher-level functionality in Excel to analyze and present data. In this course you will create advanced formulas, analyze data by using functions and conditional formatting, and visualize data by using basic charts, PivotTables, slicers, and PivotCharts.
This course is designed for students wishing to gain intermediate-level skills or individuals whose job responsibilities include constructing relational databases, performing database maintenance, creating advanced queries and reports, or integrating Access with other programs. In this course, you will expand your knowledge of relational database design, write advanced queries, structure existing data, share data across applications, and customize reports.
Upon successful completion of this course, you will be able to perform advanced data analysis, collaborate on workbooks with other users, and automate workbook functionality.
In this course you will create and modify complex documents and use tools that allow you to work with tables and charts, customize formats using styles and themes, insert content using Quick Parts, use mail merge and macros.
This course is designed for students who already have foundational knowledge and skills in Excel 2013
and wish to begin taking advantage of some of the higher-level functionality in Excel to analyze and present data. In this course you will create advanced formulas, analyze data by using functions and conditional formatting, and visualize data by using basic charts, PivotTables, slicers, and PivotCharts.
In this course, you will gain a foundational understanding of the basic functionality in Excel 2013. You will use formulas and functions to perform calculations in your worksheets, and you will modify worksheets by manipulating cells and data, by searching for and replacing data, and by checking for spelling errors. You will format worksheets and prepare them for printing. You will also begin working with larger workbooks that contain multiple worksheets. Finally, you will customize how Excel behaves to more closely meet your needs.
Upon successful completion of this course, you will be able to perform advanced data analysis, collaborate on workbooks with other users, and automate workbook functionality.
This course is designed for those who are new to Visio and who will be using Microsoft Visio to create basic workflows and perform end-to-end flowcharting. In this course, you will design, modify, and manage basic diagrams, learn key skills to create workflow diagram, organization charts, make floor plans, and create cross-functional flowcharts and network and style diagrams.
In this course, you will become familiar with the Outlook 2013 interface, and use Outlook to manage your email communications, including composing, reading, and responding to emails; schedule appointments and meetings; manage contact information; schedule tasks and create notes; and customize the Outlook environment to suit your personal preferences.
This course is designed for students who already have foundational knowledge and skills in Excel 2013 and wish to begin taking advantage of some of the higher-level functionality in Excel to analyze and present data. In this course you will create advanced formulas, analyze data by using functions and conditional formatting, and visualize data by using basic charts, PivotTables, slicers, and PivotCharts.
This course is designed for students who create and work with lengthy documents, collaborate with others on documents, and create forms in Microsoft Word. Learn how to use Word in collaboration with complicated documents and manage how the documents are accessed and distributed. Learn how to revise, manage, and secure your business documents, add reference marks and notes.
This course is intended for students who have a foundational working knowledge of PowerPoint 2013, who wish to take advantage of the application’s higher-level usability, security, collaboration, and distribution functionality. You will learn key concepts to modify the PowerPoint environment, customize design templates, add SmartArt to a presentation, work with media and animations, collaborate on a presentation and customize a slide show.
Upon successful completion of this course, you will be able to perform advanced data analysis, collaborate on workbooks with other users, and automate workbook functionality.