Upcoming Classes

Developing Leaders

ALCO Leadership Programs
For All Employees—Non Managers and Supervisors
One night you go to bed and wake up the next morning, responsible for managing a group of people or a project. Are you prepared? Most people aren’t. In this series of workshops, you will learn how to prepare yourself for a leadership role in the future and develop your leadership abilities within your current job.
By registering for the first session, you will be registered for the entire six-day program.
Course Schedule:
Session 1: Thursday 2/27
Session 2: Thursday 3/5
Session 3: Thursday 3/12
*Please note there will be a mid-program break on 3/19- this is an update from the original schedule*
Session 4: Thursday 3/26
Session 5: Thursday 4/2
Session 6: Thursday 4/9 (Graduation)


9:00am – 12:30pm | County: $25 | Public/ Non Profit: $360 | Private: $600


Register
For All Employees—Non Managers and Supervisors
This series is three half-days and three full-days, for a total of six sessions.

Registrants from prior offerings that need to make up sessions may register for one session and should review on-line course catalog to ensure missed session topics are being covered. Session dates no longer will match due to course reboot and curriculum update.
Recommended for new Supervisors and those interested in further development in supervision skills.
This comprehensive series trains current supervisors on essential skills and competencies covering the following dimensions of effective supervision: Strategic Thinking, Political and Business Acumen, Civic Engagement, Organizational Planning, Coaching, and Accountability.
By registering for the first session, you will be registered for the entire six-day program.


9:00am – 3:30pm | County: $50 | Public/ Non Profit: $450 | Private: $500


Register
For All Employees—Non Managers and Supervisors
One night you go to bed and wake up the next morning, responsible for managing a group of people or a project. Are you prepared? Most people aren’t. In this series of workshops, you will learn how to prepare yourself for a leadership role in the future and develop your leadership abilities within your current job.
By registering for the first session, you will be registered for the entire six-day program.


1:00pm – 5:00pm | County: $25 | Public/ Non Profit: $360 | Private: $600


Register

Focusing on the People Side of Management: For Alameda County Managers & Supervisors Only
For Alameda County Managers & Supervisors Only
Achieve a better understanding of the basic principles and practices of labor relations including preparing and organizing for bargaining, learning how to write important contract clauses, and enforcing and administering the collective bargaining agreement. This all-day session will cover your role as a supervisor/manager. You will learn how to be an effective manager working with represented employees and apply your understanding of labor relations to your job.


8:30 am – 12:30 pm | County: No Fee | Public/ Non Profit: N/A | Private: N/A


Register
For Alameda County Managers & Supervisors Only
There have been significant changes in disability related employment law over the past several years. Specifically, more types of employee absences are protected by the recently amended Family Medical Leave Act, more employees are covered. Understanding and managing these laws and leaves is critical. This interactive workshop provides a comprehensive overview of Federal and State Disability laws and leave provisions, and related County policies and procedures. It will also provide you with a wealth of information on resources and how to manage a variety of disability leaves and provisions, including Family Medical Leave Act, California Family Rights Act, Pregnancy Disability Leave, Maternity & Child Bonding Leave, and much more.


8:30 am – 12:30 pm | County: No Fee | Public/ Non Profit: N/A | Private: N/A


Register
For Alameda County Managers & Supervisors Only
The goal of this training is to assist managers in better understanding sexual harassment in the workplace, including federal and state laws, County policy, the consequences of harassment, how to prevent sexual harassment, how to handle sexual harassment claims, and how to maintain a respectful workplace. This training meets the requirements of California law AB 1825, for sexual harassment, and law AB 2053 for abusive conduct. For Alameda County Staff Only: CAO Line Staff, New Managers, New Supervisors and New Leads.


1:00 pm – 4:00 pm | County: No Fee | Public/ Non Profit: N/A | Private: N/A


Register
For Alameda County Managers & Supervisors Only
Good performance starts with clear goals, making sure that people understand what they are being asked to do and what good performance looks like. Through discussion and role play, managers and supervisors will be better able to set appropriate performance goals, provide on-going coaching and feedback, and ensure optimal performance from motivated employees.


1:00 pm – 4:30 pm | County: No Fee | Public/ Non Profit: N/A | Private: N/A


Register
For Alameda County Managers & Supervisors Only
This class will offer an overview of the Civil Service System, how it works and how to navigate through it. This knowledge is critical to the hiring, re-classification, promotion, and related processes. Learn how to do it right the first time.


1:00 pm – 5:00 pm | County: No Fee | Public/ Non Profit: N/A | Private: N/A


Register
For Alameda County Managers & Supervisors Only
The goal of this training is to assist managers in better understanding sexual harassment in the workplace, including federal and state laws, County policy, the consequences of harassment, how to prevent sexual harassment, how to handle sexual harassment claims, and how to maintain a respectful workplace. This training meets the requirements of California law AB 1825, for sexual harassment, and law AB 2053 for abusive conduct. For Alameda County Staff Only: CAO Line Staff, New Managers, New Supervisors and New Leads.


9:00 am – 12:00 pm | County: No Fee | Public/ Non Profit: N/A | Private: N/A


Register
For Alameda County Managers & Supervisors Only
The goal of this training is to assist managers in better understanding sexual harassment in the workplace, including federal and state laws, County policy, the consequences of harassment, how to prevent sexual harassment, how to handle sexual harassment claims, and how to maintain a respectful workplace. This training meets the requirements of California law AB 1825, for sexual harassment, and law AB 2053 for abusive conduct. For Alameda County Staff Only: CAO Line Staff, New Managers, New Supervisors and New Leads.


9:00 am – 12:00 pm | County: No Fee | Public/ Non Profit: N/A | Private: N/A


Register
For Alameda County Managers & Supervisors Only
There have been significant changes in disability related employment law over the past several years. Specifically, more types of employee absences are protected by the recently amended Family Medical Leave Act, more employees are covered. Understanding and managing these laws and leaves is critical. This interactive workshop provides a comprehensive overview of Federal and State Disability laws and leave provisions, and related County policies and procedures. It will also provide you with a wealth of information on resources and how to manage a variety of disability leaves and provisions, including Family Medical Leave Act, California Family Rights Act, Pregnancy Disability Leave, Maternity & Child Bonding Leave, and much more.


8:30 am – 12:30 pm | County: No Fee | Public/ Non Profit: N/A | Private: N/A


Register
For Alameda County Managers & Supervisors Only
Achieve a better understanding of the basic principles and practices of labor relations including preparing and organizing for bargaining, learning how to write important contract clauses, and enforcing and administering the collective bargaining agreement. This all-day session will cover your role as a supervisor/manager. You will learn how to be an effective manager working with represented employees and apply your understanding of labor relations to your job.


8:30 am – 12:30 pm | County: No Fee | Public/ Non Profit: N/A | Private: N/A


Register
For Alameda County Managers & Supervisors Only
Good performance starts with clear goals, making sure that people understand what they are being asked to do and what good performance looks like. Through discussion and role play, managers and supervisors will be better able to set appropriate performance goals, provide on-going coaching and feedback, and ensure optimal performance from motivated employees.


1:00 pm – 4:30 pm | County: No Fee | Public/ Non Profit: N/A | Private: N/A


Register
For Alameda County Managers & Supervisors Only
There have been significant changes in disability related employment law over the past several years. Specifically, more types of employee absences are protected by the recently amended Family Medical Leave Act, more employees are covered. Understanding and managing these laws and leaves is critical. This interactive workshop provides a comprehensive overview of Federal and State Disability laws and leave provisions, and related County policies and procedures. It will also provide you with a wealth of information on resources and how to manage a variety of disability leaves and provisions, including Family Medical Leave Act, California Family Rights Act, Pregnancy Disability Leave, Maternity & Child Bonding Leave, and much more.


1:00 pm – 5:00 pm | County: No Fee | Public/ Non Profit: N/A | Private: N/A


Register
For Alameda County Managers & Supervisors Only
This class will offer an overview of the Civil Service System, how it works and how to navigate through it. This knowledge is critical to the hiring, re-classification, promotion, and related processes. Learn how to do it right the first time.


1:00 pm – 5:00 pm | County: No Fee | Public/ Non Profit: N/A | Private: N/A


Register
For Alameda County Managers & Supervisors Only
Managing an employees’ performance is a critical task for supervisors. Ideally, regularly scheduled performance evaluations serve to formalize ongoing contacts, restate expectations and document employee performance over time. A consistent system of documenting and communicating performance issues facilitates a successful foundation for discipline if and when it becomes necessary. This workshop provides information and tools to improve supervisors’ effectiveness in documenting each of the performance management components.


8:30 pm – 4:30 pm | County: No Fee | Public/ Non Profit: N/A | Private: N/A


Register
For Alameda County Managers & Supervisors Only
The goal of this training is to assist managers in better understanding sexual harassment in the workplace, including federal and state laws, County policy, the consequences of harassment, how to prevent sexual harassment, how to handle sexual harassment claims, and how to maintain a respectful workplace. This training meets the requirements of California law AB 1825, for sexual harassment, and law AB 2053 for abusive conduct. For Alameda County Staff Only: CAO Line Staff, New Managers, New Supervisors and New Leads.


9:00 am – 12:00 pm | County: No Fee | Public/ Non Profit: N/A | Private: N/A


Register
For Alameda County Managers & Supervisors Only
The goal of this training is to assist managers in better understanding sexual harassment in the workplace, including federal and state laws, County policy, the consequences of harassment, how to prevent sexual harassment, how to handle sexual harassment claims, and how to maintain a respectful workplace. This training meets the requirements of California law AB 1825, for sexual harassment, and law AB 2053 for abusive conduct. For Alameda County Staff Only: CAO Line Staff, New Managers, New Supervisors and New Leads.


1:00 pm – 4:00 pm | County: No Fee | Public/ Non Profit: N/A | Private: N/A


Register
For Alameda County Managers & Supervisors Only
There have been significant changes in disability related employment law over the past several years. Specifically, more types of employee absences are protected by the recently amended Family Medical Leave Act, more employees are covered. Understanding and managing these laws and leaves is critical. This interactive workshop provides a comprehensive overview of Federal and State Disability laws and leave provisions, and related County policies and procedures. It will also provide you with a wealth of information on resources and how to manage a variety of disability leaves and provisions, including Family Medical Leave Act, California Family Rights Act, Pregnancy Disability Leave, Maternity & Child Bonding Leave, and much more.


1:00 pm – 5:00 pm | County: No Fee | Public/ Non Profit: N/A | Private: N/A


Register
Additional Leadership Training
Interpersonal problems are a fact of life. Wherever you interact with people, it is likely that you will have problems from time to time. Our natural instinct may be to avoid these conversations for as long as possible, but when you are a supervisor or manager, that is not always possible or advisable. This workshop takes the participant through the steps of successful conversations be it: personality conflicts between co-workers, body odor or emotional outbursts.


9:00am – 12:00pm | County: $35 | Public/ Non Profit: N/A | Private: N/A


Register
What is the path to becoming a great leader? It starts with understanding your strengths. Great leaders have a deep knowledge of their own strengths and develop the strengths of their followers. Discover how you can leave a positive leadership legacy and inspire your followers in Strengths Based Leadership. It is a prerequisite that participants of this training currently function as supervisors.


1:00pm – 4:30pm | County: $25 | Public/ Non Profit: $60 | Private: $100


Register
Good performance starts with clear goals, making sure that people understand what they are being asked to do and what good performance looks like. Through discussion and role play, managers and supervisors will be better able to set appropriate performance goals, provide on-going coaching and feedback, and ensure optimal performance from motivated employees. It is a prerequisite that participants of this training currently function as supervisors.


1:00pm – 4:30pm | County: No Fee | Public/ Non Profit: $100 | Private: $150


Register
By systematizing delegation, leaders and managers can delegate to save time and improve work-life balance. At the same time, strategic delegation provides professional growth for the “delegatee” and can contribute towards a morale boost among the entire team. Learn to develop a delegation process that helps you identify tasks for delegation, understand levels of authority and agency, target the right people for delegation, provide the right training and preparation for your “delegatee”, and design the delegation process to ensure success from the beginning.


2:00pm – 3:30pm | County: $65 | Public/ Non Profit: $75 | Private: $100


Register
The Unique Intersection of the Head & the Heart
Emotions are everywhere and, especially the office. It has become important for us to understand how to harness emotions to cultivate productivity and effective workplace relationships. Deficiencies in civility (i.e. courteousness or being considerate) continue to be an issue in the US with the vast majority – some 93% identifying it as a problem in society. The workplace may be ground zero for civility to progress.


1:00pm – 4:30pm | County: $25 | Public/ Non Profit: $60 | Private: $100


Register
The transition from peer to a leadership role is one of the most significant and challenging career steps. New leaders face new expectations, changing lateral relationships, added responsibilities, and the need to develop additional knowledge and skills especially, around difficult conversations and providing feedback. Research shows that at least 75% of all managers and leaders have not successfully made the transition. Participants will explore the challenges faced by new leaders and learn key skills needed to successfully make the transition into leading former peers.


9:00am – 4:30pm | County: No Fee | Public/ Non Profit: $175 | Private: $225


Register
Designed for managers, this course focuses on a leader’s role in the change process via the conscious, structured and systematic effort to introduce and implement new structures, methods, processes, and behaviors. The course introduces strategies for successfully implementing change and working through the challenges that change presents.

Agenda
• Reflections on Change
• Change Management Success Factors
• The Transition Process
• The “Plan-Action-Review” Model
• Successful Transition: Five Key Stages
• Managing Your Team: Guidelines
• The Importance of Effective Communication
• Resistance to Change
• Forms of Resistance
• Strategies for Coping with Change
• Developing a Coping Strategy Based on Who You Are
• Your Change Management/Coping Style
• Coping Strategies


9:00am – 4:30pm | County: $150 | Public/ Non Profit: $175 | Private: $200


Register
This program is designed to provide first-line supervisors with the knowledge and tips to understand their responsibilities and to refine their supervisory skills. It also covers the full gamut of “need to know” legal requirements from a first line supervisor’s perspective with emphasis on practical approaches in areas including leadership, goal-setting, problem-solving, delegation, discipline, evaluation and ethics.


9:00am – 4:00pm | County: $50 | Public/ Non Profit: N/A | Private: N/A


Register
Studies have shown that employees that are highly engaged are 480% more committed to helping their organizations succeed than those who are not engaged. The difference is motivation and engagement! This session will teach you HOW engagement drives productivity and team morale. The WHY of this course will provide you an understanding of what you can do to increase employee engagement, thereby improving accountability, alignment, and culture. I-Engage is employee engagement from the perspective of the employee: that sustained, discretionary, above-and-beyond commitment and energy they have in their work, for their team, and for the organization.


1:00pm – 4:30pm | 25th Anniversary Special: $25 For All!


Register
The best managers are great coaches. Are you one? Coaching helps you to develop, inspire, and motivate employees to better serve others. This session is specifically aimed at supervisors and managers wanting to acquire foundational coaching skills to help them better support the people they manage.


9:00am – 4:30pm | County: $25 | Public/ Non Profit: $60 | Private: $100


Register
The Unique Intersection of the Head & the Heart
Emotions are everywhere and, especially the office. It has become important for us to understand how to harness emotions to cultivate productivity and effective workplace relationships. Deficiencies in civility (i.e. courteousness or being considerate) continue to be an issue in the US with the vast majority – some 93% identifying it as a problem in society. The workplace may be ground zero for civility to progress.


9:00am – 12:30pm | County: $25 | Public/ Non Profit: $60 | Private: $100


Register
Formerly titled ‘Key Legal Issues for Supervisors: Absenteeism, Disability and Labor’
This workshop provides attendees with an overview of three key areas. It addresses protected leave and managing attendance, the disability interactive process and the key mechanics of the meet and confer process and the supervisor’s role in management rights. This is an excellent workshop for first time managers or as a refresher to seasoned managers.


9:00am – 12:00pm | County: $25 | Public/ Non Profit: N/A | Private: N/A


Register
This workshop takes the supervisor and manager through each step of performance management from objectively evaluating performance using effective communication techniques, documenting performance issues and, if necessary, imposing discipline.


9:00am – 12:00pm | County: $25 | Public/ Non Profit: N/A | Private: N/A


Register
Interpersonal problems are a fact of life. Wherever you interact with people, it is likely that you will have problems from time to time. Our natural instinct may be to avoid these conversations for as long as possible, but when you are a supervisor or manager, that is not always possible or advisable. This workshop takes the participant through the steps of successful conversations be it: personality conflicts between co-workers, body odor or emotional outbursts into successful conversations.


1:00pm – 4:00pm | County: $25 | Public/ Non Profit: N/A | Private: N/A


Register
The Unique Intersection of the Head & the Heart
Emotions are everywhere and, especially the office. It has become important for us to understand how to harness emotions to cultivate productivity and effective workplace relationships. Deficiencies in civility (i.e. courteousness or being considerate) continue to be an issue in the US with the vast majority – some 93% identifying it as a problem in society. The workplace may be ground zero for civility to progress.


9:00am – 12:30pm | County: $25 | Public/ Non Profit: $60 | Private: $100


Register

 

Developing Individuals

Trust-related problems like redundancy, bureaucracy, fraud, and turnover put the skids on productivity, divert resources, squander opportunities, and chip away at an organization’s brand/reputation. On the other hand, leaders who make building trust in the workplace an explicit goal of their jobs elevate trust to a strategic advantage—accelerating growth, enhancing innovation, improving collaboration and execution. Leading at the Speed of Trust is a highly interactive workshop that engages leaders in the real work of identifying and closing the trust gaps that exist in your organization. Instead of paying outrageous “Trust Taxes,” your organization can begin to realize “Trust Dividends.”


9:00am – 5:00pm | 25th Anniversary Special: $25 For All!


Register
7 Habits helps your organization achieve sustained, superior results by focusing on improving the effectiveness of individuals and leaders. Participants gain hands-on experience, applying timeless principles that yield greater productivity, improved communication, strengthened relationships, increased influence, and laser-like focus on critical priorities.


9:00 am – 5:00 pm | 25th Anniversary Special: $25 For All


Register
A grant gives you an opportunity to tell the story of your human services programs and initiatives to new audiences. Learn how to craft each component of your narrative to persuade federal, state, and foundation funders that your program deserves their support. This half-day, interactive course will teach you the basic skills you need to write effective grant proposals. Topics include the lifecycle of a grant; program planning and development teams; crafting a pitch and telling your story; designing a needs statement; and a brief look at budgeting and contracting.

What you’ll learn:
– Learn key components to write an effective grant proposal.
– Learn key tips for illustrating an effective and persuasive narrative of your grant proposal.

Competencies include:
– Grant Administration
– Civic Engagement
– Motivating Others
– Effective Communication


1:00 pm – 5:00 pm | County: No Fee | Public/ Non Profit: $60 | Private: $100


Register
Have you ever wondered why connecting with some people is easier for you than others? Maybe you’ve noticed that you relate better to colleagues who focus more on teamwork and providing support. Or perhaps you’re more comfortable working with those who take a more easy-going approach than those who approach tasks with intensity. DiSC is a simple tool that helps people better connect with one another. This class is intended to help you understand your workplace priorities and preferences, so that you can effectively work with others to create powerful collaborations. You will explore team development dynamics and how to better connect with colleagues whose priorities and preferences differ from yours.


9:00 am – 12:30 pm | County: $70 | Public/ Non Profit: $100 | Private: $150


Register
If You Call Them, Will They Come?” Talk of pandemics is on the rise. Some predict that absenteeism could reach 40% during a severe pandemic. Is your agency prepared? This workshop will help identify what “disaster service” means and what agencies should do to prepare for disaster before it strikes. It discusses registration, training, classification and liability of disaster workers as well as activation, immunity and workers’ compensation benefits.


1:00 pm – 4:00 pm | County: $35 | Public/ Non Profit: N/A | Private: N/A


Register
Part One: Grammar
Terms: Review grammar terms for parts of speech and parts of sentences.
The Sentence: Learn to write complete, correct sentences by identifying and solving common sentence problems.
Pronouns: Learn how to use pronouns so readers can easily recognize what person or thing you are referring to.
Verbs: Review the different forms and tenses of regular and irregular verbs.
Articles: Review the three articles used in English: a, an, and the.

Part Two: Punctuation, Usage, and Proofreading
Commas: Learn five rules for using commas correctly. Commas are the most often used and the most frequently misused punctuation marks.
Other Punctuation Marks: Review the uses and misuses of some other punctuation marks.
Commonly Confused Words: Learn to recognize differences between words that writers often confuse.
Proofreading: Learn tips for effectively checking a document before you click Print or Send.
Review and Wrap-Up

Competencies:
Effective Communication
Customer-Centric
Technical Writing


9:00 am – 4:30 pm | County: $275 | Public/ Non Profit: $325 | Private: $350


Register
You own your career; the organization owns the jobs. Learn how to plan and develop your career to best meet your own personal development goals and how to always be an essential part of the organization.
Note: By registering for the first session, you will be registered for the entire series.


9:30 am – 4:30 am | County: $25 | Public/ Non Profit: $100 | Private: $200


Register
Conflict seems inevitable, especially in the workplace. No matter how well we normally get along with the people we work with, occasionally conflicts will occur. What are the sources of conflict and how do we respond to conflict? Is conflict ever constructive? This workshop will examine the nature of conflict, the different ways people handle conflict, and methods to cope with conflict.


1:00pm – 4:30pm | 25th Anniversary Special: $25 For All!


Register
Motivational interviewing (MI) is grounded in a respectful stance with a focus on building rapport in what can be difficult and critical conversations. The purpose of this session is to share how collaborative conversations can strengthen a person’s own motivation for and a commitment to change. The process is borrowed from the clinical counseling practice with the purpose of empowering others to make behavioral changes and decisions that support their values and best interest. The practice of MI involves use of certain techniques that demonstrate principals and guidance that elicit our clients/peers to direct change and commitment by supporting them with OARS techniques of open-ended questions, affirmations, reflections, and summaries to move conversations into action planning.


9:00am – 4:30pm | 25th Anniversary Special: $25 For All!


Register
In this session, we will explore the unique intersection of the Head & Heart through Emotional Intelligence. Studies have shown that emotional intelligence competencies account for the difference between star performers and average performers, particularly in positions of leadership. Using EQ is an approach that shows how behaviors can be used to put emotional intelligence into action. It identifies skills that can be learned and developed, turning an interesting concept into a powerful workplace advantage.


9:00 am – 12:30 pm | County: $25 | Public/ Non Profit: $60 | Private: $100


Register
This training has been designed for employees who work at computers. This program will help you learn to prevent injuries and improve efficiency on and off the job, assess your own workstation, and make simple adjustments to improve your safety and comfort.


9:00 am – 10:00 am | County: No Fee | Public/ Non Profit: $100 | Private: $150


Register
Whether it’s upsizing, downsizing, relocation, new processes, or a complete reorganization; organizational change is inevitable. It is important to not just survive organizational change, but thrive in it, and empower yourself to take control and recognize new opportunities. In this workshop, you will learn the essential skills needed to handle change. These skills include a willing-ness to take risks, having an openness to the unknown, and being able to manage yourself through change.


9:00 am – 12:30 pm | County: No Fee | Public/ Non Profit: $100 | Private: $150


Register
Some ethical behavior is mandated by statute while other ethical behavior seems like it should just be common sense – but is it? This workshop explores both mandated ethics as well as ethical decision making and doing the right thing daily. This interactive session will provide a foundation for developing an ethical mindset.


9:00 am – 12:00 pm | County: $25 | Public/ Non Profit: N/A | Private: N/A


Register
This workshop will meet the requirements of Government Code section 12950.1, which requires public employers to provide harassment prevention training and education to their new supervisory employees within 6 months of hire/promotion and to their current supervisory employees every two years.
Prevention is the best practice—particularly in this rapidly changing, highly charged area of personnel law. This workshop, designed for all levels of agency supervision and management, explains this complex area of the law, how to manage day to day interactions on the job; to prevent harassment situations from developing, including sexual and other forms of harassment; and how to prevent discrimination and retaliation. This practical workshop includes interactive discussion of typical scenarios that could lead to liability, and offers solutions for preventing or addressing harassing, discriminatory, or retaliatory conduct. A comprehensive workbook is included.


1:00 pm – 4:00 pm | County: $25 | Public/ Non Profit: N/A | Private: N/A


Register
The transition from peer to a leadership role is one of the most significant and challenging career steps. New leaders face new expectations, changing lateral relationships, added responsibilities, and the need to develop additional knowledge and skills especially, around difficult conversations and providing feedback. Research shows that at least 75% of all managers and leaders have not successfully made the transition. Participants will explore the challenges faced by new leaders and learn key skills needed to successfully make the transition into leading former peers.


9:00am – 4:30pm | County: No Fee | Public/ Non Profit: $175 | Private: $225


Register
Explore how groups evolve into teams, understand group dynamics, assess your own team player style, and understand the role of the team leader. Participants will also learn about Patrick Lencioni’s 5 dysfunctions of teams and 5 key issues for team success. This training is designed for team leads and supervisors.


9:00 am – 4:30 pm | County: No Fee | Public/ Non Profit: $125 | Private: $150


Register
Running effective meetings requires excellent planning and facilitation skills. This half-day workshop opens by offering an easy-to-follow meeting planning process: determining the right participants, identifying the desired outcome, developing an agenda and format, and preparing pre-work and reading materials. The workshop then shifts from planning to meeting execution, where facilitation skills come into play. The workshop offers tips for engaging all meeting participants, managing dynamic topics, handling the unexpected, getting to agreement, and identifying action items and next steps in order to capture value from the meeting.
Prerequisite: Attendees are encouraged to find a job-relevant document they need to plan/draft for work to use during this session.


9:00 am – 1:00 pm | County: $100 | Public/ Non Profit: $120 | Private: $140


Register
This Write It Well  hands-on, small-group presentation skills course helps participants master several skills necessary for planning an effective presentation including developing a presentation outline, slides and using effective language to communicate objectives. The emphasis of the course is on content delivery; participants will spend the bulk of the day learning and practicing techniques that engage the audience and project confidence including gesture and movement, eye contact, pace, voice, and more. The course includes recording, practice, and one-on-one coaching from the instructor.


9:00 am – 12:30 pm | County: $175 | Public/ Non Profit: $200 | Private: $225


Register
Changes and change processes are regular and necessary phenomena in everyday life, both on and off the job. Change can be positive or negative, welcomed or resisted. The ability and methods of dealing and coping with change have become vital skills in today’s workplace. This session will help you make change processes more manageable, less stressful, and positive.

Agenda
· Why is change necessary?
· Reactions to change
· Strategies for managing reactions to change
· Change Agent Adaptability Change Management
· Comfort with Ambiguity


9:00 am – 12:30 pm | County: $65 | Public/ Non Profit: $75 | Private: $100


Register
Many know exactly what they want to say but toil over how to effectively communicate it in writing at work. Writing well is one of the most important skills you can develop to be successful professionally. This two-day course offers a streamlined writing planning process, modern formatting techniques, and the essential grammar and punctuation rules you need to follow. If you need to improve your writing, join us to learn tools to get your points across with clarity and impact. Through exercises and activities, you will learn practical, job-related skills to engage your audience, prompt action, and deliver results with immediately useful techniques.

Prerequisite: Attendees are encouraged to find a job-relevant document they need to plan/and draft for work to use during this session.


9:00 am – 4:30 pm | County: $275 | Public/ Non Profit: $325 | Private: $350


Register
Customer service is crucial for all organizations, especially in the public sector where people and the greater good are our focus. Providing a foundation for civic engagement begins with understanding who your customers are and establishing a customer focus in how to meet their needs. This class is designed for employees at all levels to develop effective relationships with internal and external customers and understanding how one’s role supports the mission and values of Alameda County, including when handling difficult customer situations.


9:00 am – 4:30 pm | 25th Anniversary Special: $25 For All!


Register
Did you know that people who use their strengths daily are six times more likely to be engaged, satisfied, and productive on the job and less likely to experience stress or anxiety? In this half-day class, you will use the StrengthsFinder assessment to discover your natural talents and special interests. Through reflection, discussions, and group activities, you will begin to understand how to articulate and apply your unique value in a way that is deeper than the stereotypical phrases we often use to describe ourselves.


9:00 am – 12:30 pm | County: $25 | Public/ Non Profit: $60 | Private: $100


Register
I-Engage is a holistic, from-the-ground-up approach to employee engagement. Engaged employees have a heightened connection to their work, their co-workers, their organization, and its mission. Finding personal meaning and pride in what they do. Engaged employees also believe their organization values them and, in return, go above and beyond the minimum to deliver excellent performance – finding personal meaning and pride in what they do. This session will explore what engagement looks like for you, and teach you strategies that position you for greater personal and organizational success.


9:00 am – 12:30 pm | 25th Anniversary Special: $25 For All!


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You don’t have to be a supervisor to coach. Many of us coach others on a regular basis, our colleagues, clients, etc. Coaching is giving people support and encouragement so they can solve problems on their own, take risks, make decisions, and tackle new challenges. In this half-day course you will learn to be more aware of daily coaching opportunities and develop skills to coach effectively.


9:00 am – 12:30 pm | 25th Anniversary Special: $25 For All!


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Participants in this training will learn about injury and illness assessment, bleeding control and shock management, environmental emergencies, and first aid or response methods to treat injuries related to burns, the head, fractures, strains, poisoning, convulsions and others. Participants will also be trained in Cardiopulmonary Resuscitation (CPR) and the Automated External Defibrillator (AED) device and how it is used to treat sudden cardiac arrest. Receive a CPR/AED/First Aid certification valid for two years.


9:00 am – 2:00 pm | County: No Fee | Public/ Non Profit: $100 | Private: $150


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Critical Conversations provides skills and practice to open and advance topics that have high stakes and emotions or could feel outright risky. Learn to approach challenging situations with confidence, positivity and practicality. This session will help you create unity and commitment through dialogue that will generate opportunities for learning, innovative brainstorming and making high-quality decisions while encouraging alignment at any level of an organization.


9:00 am – 4:30 pm | County: No Fee | Public/ Non Profit: $100 | Private: $150


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Conflict seems inevitable, especially in the workplace. No matter how well we normally get along with the people we work with, occasionally conflicts will occur. What are the sources of conflict and how do we respond to conflict? Is conflict ever constructive? This workshop will examine the nature of conflict, the different ways people handle conflict, and methods to cope with conflict.


1:00pm – 4:30pm | 25th Anniversary Special: $25 For All!


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Have you ever wondered why connecting with some people is easier for you than others? Maybe you’ve noticed that you relate better to colleagues who focus more on teamwork and providing support. Or perhaps you’re more comfortable working with those who take a more easy-going approach than those who approach tasks with intensity. DiSC is a simple tool that helps people better connect with one another. This class is intended to help you understand your workplace priorities and preferences, so that you can effectively work with others to create powerful collaborations. You will explore team development dynamics and how to better connect with colleagues whose priorities and preferences differ from yours.


9:00 am – 12:30 pm | County: $70 | Public/ Non Profit: $100 | Private: $150


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Learn how to work with your supervisor toward mutually agreed-upon goals that are in the best interests of you, your supervisor, and your organization. Participants will learn how building a strong relationship with your supervisor can increase your effectiveness and make your work life easier.


1:00 pm – 4:30 pm | County: No Fee | Public/ Non Profit: $100 | Private: $150


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Trust-related problems like redundancy, bureaucracy, fraud, and turnover put the skids on productivity, divert resources, squander opportunities, and chip away at an organization’s brand/reputation. On the other hand, leaders who make building trust in the workplace an explicit goal of their jobs elevate trust to a strategic advantage—accelerating growth, enhancing innovation, improving collaboration and execution. Leading at the Speed of Trust is a highly interactive workshop that engages leaders in the real work of identifying and closing the trust gaps that exist in your organization. Instead of paying outrageous “Trust Taxes,” your organization can begin to realize “Trust Dividends.”


9:00am – 5:00pm | 25th Anniversary Special: $25 For All!


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Through this course, HR professionals will develop an understanding of the role and importance of HR analytics, and the ability to track, retrieve, manage, analyze, and interpret HR data to support organizational decision making. With these skills, participants should have a stronger voice and presence in using talent analytics to persuade others toward actions that best align with organizational goals.

Agenda
· Foundation Concepts
· What to Measure
· Data Sources
· Data Analysis
· Presenting Findings
· Monitor and Maintain
· Competencies: Data Analysis, Result Orientation


9:00 am – 1:00 pm | County: $115 | Public/ Non Profit: $125 | Private: $150


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Did you know that people who use their strengths daily are six times more likely to be engaged, satisfied, and productive on the job and less likely to experience stress or anxiety? In this half-day class, you will use the StrengthsFinder assessment to discover your natural talents and special interests. Through reflection, discussions, and group activities, you will begin to understand how to articulate and apply your unique value in a way that is deeper than the stereotypical phrases we often use to describe ourselves.


9:00 am – 12:30 pm | County: $25 | Public/ Non Profit: $60 | Private: $100


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In this session, we will explore the unique intersection of the Head & Heart through Emotional Intelligence. Studies have shown that emotional intelligence competencies account for the difference between star performers and average performers, particularly in positions of leadership. Using EQ is an approach that shows how behaviors can be used to put emotional intelligence into action. It identifies skills that can be learned and developed, turning an interesting concept into a powerful workplace advantage.


9:00 am – 12:30 pm | County: $25 | Public/ Non Profit: $60 | Private: $100


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Conflict seems inevitable, especially in the workplace. No matter how well we normally get along with the people we work with, occasionally conflicts will occur. What are the sources of conflict and how do we respond to conflict? Is conflict ever constructive? This workshop will examine the nature of conflict, the different ways people handle conflict, and methods to cope with conflict.


1:00pm – 4:30pm | 25th Anniversary Special: $25 For All!


Register
Whether it’s upsizing, downsizing, relocation, new processes, or a complete reorganization; organizational change is inevitable. It is important to not just survive organizational change, but thrive in it, and empower yourself to take control and recognize new opportunities. In this workshop, you will learn the essential skills needed to handle change. These skills include a willing-ness to take risks, having an openness to the unknown, and being able to manage yourself through change.


9:00 am – 12:30 pm | County: No Fee | Public/ Non Profit: $100 | Private: $150


Register
Participants in this training will learn about injury and illness assessment, bleeding control and shock management, environmental emergencies, and first aid or response methods to treat injuries related to burns, the head, fractures, strains, poisoning, convulsions and others. Participants will also be trained in Cardiopulmonary Resuscitation (CPR) and the Automated External Defibrillator (AED) device and how it is used to treat sudden cardiac arrest. Receive a CPR/AED/First Aid certification valid for two years.


9:00 am – 2:00 pm | County: No Fee | Public/ Non Profit: $100 | Private: $150


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This training has been designed for employees who work at computers. This program will help you learn to prevent injuries and improve efficiency on and off the job, assess your own workstation, and make simple adjustments to improve your safety and comfort.


9:00 am – 10:00 am | County: No Fee | Public/ Non Profit: $100 | Private: $150


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Today’s knowledge workers have quietly slipped into the role of the unofficial project manager. Stakeholders, scope creep, no formal training, and a lack of process all combine to raise the probability of project failure costing organizations time, money, and employee morale. This one-day work session will help participants consistently complete projects successfully by teaching them to implement a disciplined process to execute projects and to master informal authority. The skills of “informal authority” are more important than ever before, so team members are inspired to contribute to project success! Participants are eligible to receive 6 hours of IACET CEU credit or 7 NASBA CPE credits upon completing this course from Franklin Covey a Registered Education Provider (REP) of the Project Management Institute (PMI).


9:00 am – 4:30 pm | County: $215 | Public/ Non Profit: $240 | Private: $260


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Did you know that people who use their strengths daily are six times more likely to be engaged, satisfied, and productive on the job and less likely to experience stress or anxiety? In this half-day class, you will use the StrengthsFinder assessment to discover your natural talents and special interests. Through reflection, discussions, and group activities, you will begin to understand how to articulate and apply your unique value in a way that is deeper than the stereotypical phrases we often use to describe ourselves.


1:00 pm – 4:30 pm | County: $25 | Public/ Non Profit: $60 | Private: $100


Register
Whether it’s upsizing, downsizing, relocation, new processes, or a complete reorganization; organizational change is inevitable. It is important to not just survive organizational change, but thrive in it, and empower yourself to take control and recognize new opportunities. In this workshop, you will learn the essential skills needed to handle change. These skills include a willing-ness to take risks, having an openness to the unknown, and being able to manage yourself through change.


9:00 am – 12:30 pm | County: No Fee | Public/ Non Profit: $100 | Private: $150


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Media & Software

This module prepares learners to create and manage conversations and chats, then explore the tools available to mark important messages for easy location later.

Upon completion of this module, learners will be able to:
– Create a conversation or chat message
– Format a message using built-in tools, then add files, links, and emoji to a message
– Draw attention to a message by @mentioning or marking the message as important
– “Like” a message and locate instances where others have liked messages of theirs
– Bookmark or favorite a message
– Delete a chat or message

Wednesday 1/22/20 (1 p.m. PST)
Monday 1/27/20 (9 a.m. PST)
Monday 2/3/20 (1 p.m. PST)
Monday 2/10/20 (9 a.m. PST)
Wednesday 2/19/20 (1 p.m. PST)
Monday 2/24/20 (9 a.m. PST)
Wednesday 2/26/20 (1 p.m. PST)


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This class will provide an overview of some of the different collaboration tools available in Office 365. It starts by giving an introduction to uploading and sharing files in OneDrive, SharePoint, and Teams. It then concludes by going over how to share and collaborate in Office.

Friday 1/24/20 (1 p.m. PST)
Wednesday 1/29/20 (1 p.m. PST)
Wednesday 2/5/20 (9 a.m. PST)
Friday 2/14/20 (9 a.m. PST)
Friday 2/21/20 (1 p.m. PST)
Friday 2/28/20 (9 a.m. PST)


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This class will teach learners advanced techniques for working in Teams. It will start off by showing tools to stay organized in Teams. It will then go into adding tabs for different applications. Finally it will cover syncing team files to the computer and sharing them with people not in the team.

Friday 1/31/20 (9 a.m. PST)
Friday 2/7/20 (1 p.m. PST)
Monday 3/2/20 (1 p.m. PST)


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Creating professional looking documents using Microsoft Excel
Agenday
– Get started with Microsoft Office Excel 2016
– Create/Edit/Save A Worksheet
– Perform calculations
– Use Basic Formulas
– Modify a worksheet
– Search/Replace Data
– Insert and Delete Rows and Columns
– Format a worksheet
– Use Text and Number Formats
– Styles and Conditional Formats
– Print workbooks
– Manage workbooks


9:00am – 12:00pm | County: $120 | Public/ Non Profit: $120 | Private: $140


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Excel is an extremely powerful tool and with time and practice it will become easier to use and navigate through. It can be used to create and format spreadsheets and analyze and share information to make more informed decisions. Learn the essentials regarding functions, auditing, and visualizations in Excel. Create charts, use styles and templates, manage advanced worksheet formatting and get a quick peek into PivotTables. Following this session, you will be able to immediately put into practice what you have learned and ready for even greater exposure by attending Cheryl Mouton’s Advanced Formulas and Pivot Tables.


9:00am – 4:30pm | County: $200 | Public/ Non Profit: $200 | Private: $240


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This full-day course is intended for students who are experienced Excel users and desire to advance their skills in working with Pivot Tables and the more advanced Excel Formulas and Functionalities. Students will develop the ability to create the advanced functions and formulas needed to perform complex calculations within Excel, learn techniques to audit workbook content to find, troubleshoot, and correct errors or issues within Excel data.


9:00am – 4:30pm | County: $200 | Public/ Non Profit: $200 | Private: $240


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