Alameda County Training & Education Center

For Learners

Training and educational opportunities for Alameda County employees and organizations in the East Bay

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Featured Classes

Effective Customer Service in the Public Sector – October 6

In this two-part E-Learning series, we will discuss HOW to heighten your commitment to your work, peers, and mission from one’s individual scope.

Effective Customer Service in the Public Sector – October 6

Customer service is crucial for all organizations, especially in the public sector where people and the greater good are our focus. Providing a foundation for civic engagement begins with understanding who your customers are and establishing a customer focus in how to meet their needs. This class is designed for employees at all levels to develop effective relationships with internal and external customers and understanding how one’s role supports the mission and values of Alameda County, including when handling complex customer service situations. While every issue may not work out perfectly, this course will guide you on best practices to best handle and mitigate your customer service challenges.

Available Now | County: No Fee | Public/ Non Profit: $60

How & Why I-Engage: Enhancing your Success

In this two-part E-Learning series, we will discuss HOW to heighten your commitment to your work, peers, and mission from one’s individual scope.

How & Why I-Engage: Enhancing your Success with Ruth Kim (NOW AVAILABLE ON DEMAND)

In this two-part E-Learning series, we will discuss HOW to heighten your commitment to your work, peers, and mission from one’s individual scope. I-Engage will explore the importance of maintaining a growth mindset to enable the delivery of excellence by discovering the best version of yourself. It is through the WHY that one discovers their personal meaning and purpose in what they do. These sessions will help you to explore what engagement looks and feels like, then introduce strategies to position yourself for greater success.

Available Now | County: No Fee | Public/ Non Profit: No Fee