Alameda County Employees
The first time you access the Sign In page, you will be prompted to select the Manual
Login or Network ID Login. Alameda County employees should select Network ID
Login which is the ability to use your computer’s username and password to
automatically log into the SumTotal LMS System. Check Remember my selection to
bypass this page in the future. If the automatic log-in does not work, please select
the Manual Log-in and enter the username default password below.
Default Username: County work email address
Default Password : Learning1!
TAP Employees
Non-County Employees
Email us at ACLearningCenter@acgov.org or give us a call at (510) 272-6467
For Alameda County Employees if your Network ID Login which is the ability to use
your computer’s username and password to automatically log into the SumTotal LMS
System does not work you will need to update your email information on the Alameda
County System (HRMS).
PLEASE NOTE THAT ANY UPDATES TO YOUR EMAIL WILL TAKE UP TO 24 HOURS TO PROCESS.
To update email in HRMS type in https://alcoweb/main_app/entry.jsp into your browser.
Then, select For You / Self Service / HR & Payroll.
Next, Log in using your County credentials. You will have access during the system availability schedule. Select the Work Email icon and select your name and update your email information and click Save.
These might be browser issues. Please check these items.
❖ Make sure you have pop-ups enabled for your SumTotal website.
❖ Clear your browser cache.
❖ Check with your system administrator to make sure you’re using a compatible browser.
❖ It may also be an issue with the activity itself. Contact your training coordinator and email aclearningcenter@acgov.org and let us know about the problem.
All information in the system is uploaded nightly from the central Human Resources database. You will need to contact your HR representative and request this change.
On occasion, you may have to cancel a registration for an ILT activity
“(course/class/…)” you cannot attend. If you foresee this, please self-cancel. To self-cancel, return to your dashboard, navigate to Learning > Training Schedule, then
click Cancel Registration next to the activity you wish to cancel.
Self-cancellations are accepted without penalty, provided there are at least eighteen
(18) calendar days before the activity date. You may also seek to send a
substitute, someone to attend in place of you, with their supervisor’s approval by
contacting aclearningcenter@acgov.org.
Late Cancellations
When no notice is received or notice is received less than eighteen (18) calendar
days before the activity date, you still may seek to send a substitute with their
supervisor’s approval, without a penalty or forfeiture.
The transcripts of persons failing to timely cancel registration or provide a substitute
will be marked as a “Late Cancellation” and assessed a fee as follows:
• For No-Fee ILT Sessions: the applicable No-Show penalty fee based upon
the session length; or
• For Fee ILT Sessions: forfeit the full cost of the session.
Late cancelation fees will be charged to your department.
From the Learner dashboard, click on the Self icon (click on your organization icon located on the top middle of the page to return to the homepage). Navigate to the Reporting drop down menu. Click on Training Transcripts.
You can also access your transcripts from your home page. On the lower icons click on My Transcripts
These might be browser issues. Please check these items.
❖ Make sure you have pop-ups enabled for your SumTotal website.
❖ Clear your browser cache.
For technical issues, please contact
https://support.skillport.com/livehelp/passthrough.asp or 1-866-754-5435.
No, all our rooms are located within our only facility at 125 12th street Suite 400, Oakland. The rooms within our center happen to be named after various cities within Alameda County.
Occasionally, we do offer classes at a different locations throughout in the county.
We recommend parking at the Alcopark Parking Garage across the street from us at 165 13th St. The lot typically fills up at 8:00 am, however. Other alternatives are Douglas Parking, SP+ Parking, and street parking.
We recommend arriving 30 minutes before the start of your training. If you require more time to prep for your event, please contact us prior to the event to let us know.
