Upcoming Classes
Effective Communication
Effective Communication Skills – August 17
Effective Communication Skills – August 17
Effective communication skills are essential for managers and leaders in any organization.
Core skills to focus on include:
Active listening:
Clear and concise language:
Nonverbal communication:
Empathy:
Feedback:
Conflict resolution:
Conflict is inevitable in any organization, and practical communication skills
are essential for resolving conflicts positively and productively. By developing these practical communication skills, you’ll be better equipped to build strong relationships with employees and colleagues, foster a positive work environment, and achieve your organizational goals.
9:00am – 12:00pm | County: $150 | Public/ Non Profit: $150
Register
Finding the Facts: Employee Misconduct & Disciplinary Investigations (LCW) – August 9
Finding the Facts: Employee Misconduct & Disciplinary Investigations (LCW)– August 9
This workshop prepares directors and managers to conduct thorough and effective investigations of disciplinary incidents or alleged harassment. It includes guidance on how to organize the investigation, how to interview witnesses, and how to reach conclusions.:
1:00pm – 4:00pm | County: $25| Public/Non Profit: NA
Register
Difficult Conversations (LCW) – November 2
Difficult Conversations (LCW)– November 2
Interpersonal problems are a fact of life. Wherever you interact with people, it is likely that you will have problems from time to time. Our natural instinct may be to avoid these conversations for as long as possible, but when you are a supervisor or manager, that is not always possible or advisable. This workshop teaches the participant how to transform difficult conversations on such issues as personality conflicts between co-workers, body odor or emotional outbursts into successful conversations.:
9:00am – 12:00pm | County: $25| Public/Non Profit: NA
Register
Maximizing Supervisory Skills for First Time Supervisors, Part I (LCW) – September 13
Maximizing Supervisory Skills for First Time Supervisors, Part I (LCW) – September 13
This workshop focuses on the various paid and unpaid leaves, e.g., FMLA/CFRA/ADA/FEHA/sick leave, etc., and will provide participants with important information for addressing and responding to leave requests, including such issues as determining when employees are eligible for leaves and the employers responsibilities in providing these leaves.
9:00am – 12:00pm | County: $25| Public/Non Profit: NA
Register
Maximizing Supervisory Skills for First Time Supervisors, Part II (LCW) – September 27
Maximizing Supervisory Skills for First Time Supervisors, Part II (LCW) – September 27
This workshop focuses on the various paid and unpaid leaves, e.g., FMLA/CFRA/ADA/FEHA/sick leave, etc., and will provide participants with important information for addressing and responding to leave requests, including such issues as determining when employees are eligible for leaves and the employers responsibilities in providing these leaves.
9:00am – 12:00pm | County: $25| Public/Non Profit: NA
Register
Leaves, Leaves and More Leaves (LCW) – October 18
Leaves, Leaves and More Leaves (LCW) – October 18
This workshop focuses on the various paid and unpaid leaves, e.g., FMLA/CFRA/ADA/FEHA/sick leave, etc., and will provide participants with important information for addressing and responding to leave requests, including such issues as determining when employees are eligible for leaves and the employers responsibilities in providing these leaves.
1:00pm – 4:00pm | County: $25| Public/Non Profit: NA
Register
Business Technical Writing – November 7
Business Technical Writing – November 7
Effective business writing in the workplace is an essential skill that can help individuals communicate clearly and professionally, regardless of the medium, and achieve their objectives. It is a skill that falls under the overall interpersonal communication skills and applies to email, business communication, customer interaction, social media, diversity and inclusion communication, and personal interactions. Business writing is not only about grammar and semantics. It includes communicating your thoughts concisely and clearly without jargon, and respecting writing etiquette and company policies. Effective writing of short messages differs from writing reports and technical and legal writing. The training will provide through modules organized as:
– Email writing
– Business writing
– Social media and customer interaction
– Etiquette, DEI, compliance, and cultural inclusion
9:00am – 12:00pm | County: $150| Public/Non Profit: $150
Register
ALCO Emotionally Intelligent Communication: Giving and Receiving Feedback (Online Course)
ALCO Emotionally Intelligent Communication: Giving and Accepting Feedback:
No matter where we reside in an organization or whether we are a manager or front-line employee, everyone has to give and accept feedback as part of their professional role. Here are a few examples: A coworker is late with a promised part of a big project you are working on together. This is not the first time they have let you down. A client is angry about an exchange they had with a team member and wants to vent. A supervisor is preparing to provide a verbal and written performance evaluation& Your crew wants to win a prize related to outstanding work. Your company is considering adding a new feature where clients and customers can rate the service they receive instantly. You can probably see from these examples, that feedback is a natural part of how we communicate with one another about progress and performance. Click on the first lesson below and you’re ready to begin.
Complete the Course Here!
Strategic Acumen
Diversity, Equity, Inclusion & Belonging: An Overview (DEI&B) – July 12
Diversity, Equity, Inclusion & Belonging: An Overview – July 12
This training provides participants with the foundational knowledge and understanding of terminology and best practices related to diversity, equity, inclusion, and belonging (DEI&B) in the workplace and beyond.
Key Topics:
• Individual identity versus social identity
• Systemic racism, sexism, queerism, etc.
• Exploring the different types of diversity
• Equality vs Equity
• Cultural awareness and building inclusion
• Understanding the importance of belonging
• Exploring important DEI&B terminology
• Effective communication across cultures and differences
• Handling challenging conversations
• Holistic integration of DEI&B with action plans
9:00am – 12:00pm | County: $150 | Public/ Non Profit: $150
Register
Unconscious Bias, Microaggressions, & Micro affirmations – September 14
Unconscious Bias, Microaggressions, & Micro affirmations– September 14
This training provides participants with an opportunity to explore a very common DEI&B topic, Unconscious Bias, in a way that actively addresses the practical application uses of this knowledge in addition to learning the basic terminology. Also, participants will learn how to recognize bias in various forms, combat bias in different situations using proven methods, and implement strategies for promoting a culture of respect and inclusion.
Key Topics:
• Defining unconscious bias
• Exploring the different forms of unconscious bias
• Understanding the negatives impact of bias in the workplace
• Mitigating the negative impact of bias in the workplace
• Intent vs Impact
• Defining and recognizing microaggressions
• Understanding the hidden biases and negative impacts of microaggressions
• Responding to microaggressions effectively
• Defining micro affirmations
• Using micro affirmations to combat bias and promote a culture of respect and inclusion
9:00am – 1:00pm | County: $150| Public/Non Profit: $150
Register
Difficult Conversations & Conflict Management – October 26 & 27
Difficult Conversations & Conflict Management – October 26 & 27
Difficult Conversations & Conflict Management Course Summary: Difficult conversations are inevitable at work and in life. A misunderstanding missed deadlines, or an upset boss or customer, all can result in a difficult conversation. While they can be unpleasant, these conversations can be less painful and produce positive results. Individuals that complete this course will learn best practices for difficult conversations, and learn how to produce better outcomes as a result.
Workshop Objectives:
• Communicate effectively during difficult conversations
• Cultivate a different mindset about difficult conversations
• Manage your emotions
• Cultivate empathy
• Know the 8 Difficult Conversation Essentials
9:00am – 1:00pm | County: $200 | Public/ Non Profit: $200
Register
Developing & Leading Others
Making the Transition from Staff to Manager – August 10
Making the Transition from Staff to Manager August 10
Transitioning from staff to manager requires a shift in mindset and skillset. Core skills you’ll need to develop to be successful in your new role:
1- Leadership:
2- Communication:
3- Building and leading a high-performance team aligned with your vision and goals:
4- Delegation:
5- Time Management:
6- Problem-solving:
7- Emotional intelligence:
8- Strategic thinking:
9:00am – 4:00pm | County: $200 | Public/ Non Profit: $200
Register
Effective Conflict Management through a DEI Lens– August 23
Effective Conflict Management through a DEI Lens – August 23
Conflict is a natural part of any workplace, and as a manager, you’ll need to manage conflicts within your team or with other stakeholders effectively. Conflict management through diversity involves leveraging the differences and perspectives of individuals from diverse backgrounds to effectively
manage and resolve conflicts in various settings, such as workplaces, communities, and
organizations. The training will focus on and teach important and essential skills and
techniques to deal with conflict in a diverse environment.
9:00am – 4:00pm | County: $200 | Public/ Non Profit: $200
Register
Coaching Fundamentals – August 29 & 31
Coaching Fundamentals – August 29 & 31
ALCO Coaching Fundamentals Course Overview: Coaching is a partnership and process that cultivates self-awareness, generates resources and solutions from within, maximizes potential, and elevates imagination, leadership, and new ways of being. Coaching supports individuals to reflect on what might be in the way of achieving desired outcomes and on strategies, actions, and progress beyond what they may be able to identify on their own. Coaching enhances personal and professional capacity and performance to be more aligned with the needs, goals and ever-shifting priorities of teams and organizations. This two half-day training provides fundamental coaching principles, skills, and opportunities to practice. The goal is to build a foundation for coaching others, applying a coaching approach, and ongoing development and growth as a coach.
9:00am – 12:00pm | County: $25| Public/Non Profit: $25
Register
Coaching Fundamentals – September 26 & 28
Coaching Fundamentals – September 26 & 28
ALCO Coaching Fundamentals Course Overview: Coaching is a partnership and process that cultivates self-awareness, generates resources and solutions from within, maximizes potential, and elevates imagination, leadership, and new ways of being. Coaching supports individuals to reflect on what might be in the way of achieving desired outcomes and on strategies, actions, and progress beyond what they may be able to identify on their own. Coaching enhances personal and professional capacity and performance to be more aligned with the needs, goals and ever-shifting priorities of teams and organizations. This two half-day training provides fundamental coaching principles, skills, and opportunities to practice. The goal is to build a foundation for coaching others, applying a coaching approach, and ongoing development and growth as a coach.
9:00 am – 12:00 pm | County: $25| Public/Non Profit: $25
Register
Supervisor Development Program (SDP) – October 4, 11, 18, 25, November 1 & 8>
Supervisor Development Program IN-PERSON (SDP) – October 4, 11, 18, 25, November 1 & 8
Series is for Supervisors and Team/Project-Leads.
Register for Session One Only.
This comprehensive series focuses on the essential skills, mindset, and competencies of a supervisor to be an effective “people manager” (competencies of collaboration) and “strategy manager” (competencies of action).
Topics include:
Purpose & Core Values
Situational Leadership
Performance Management
Coaching
Employee Experience
Growth Mindset
Team Development & Performance
Strengths-Based Leadership
Strategic Management Tools
Organizational Culture
9:00am – 4:00pm | County: $50 | Public/ Non Profit: N/A
Register
Basic Procurement Training – October 11
Basic Procurement Training – October 11
Basic Procurement Course Overview:
This course is for Alameda County staff who are new to procurement. Staff will receive an overview of Alameda County procurement policies, procedures and process. This is a four hour class is designed for staff with limited procurement experience. Objectives • Describe ethics in relationship to the responsibilities of County staff • Describe the roles and responsibilities of the Client Department, Procurement Department, and the Board of Supervisors • Explain the Procurement Policy & Procedures • Learn the steps of the procurement process • Understand SLEB Subcontracting • Access the available tools and resources used in the procurement process • Understand Procurement Card Policy & Procedures
8:30 am – 12:30 pm | County: No Fee | Public/ Non Profit: N/A
Register
Leadership through a Diversity, Equity, Inclusion & Belonging Lens – October 19
Leadership through a Diversity, Equity, Inclusion & Belonging Lens – October 19
Strong leaders are able to supervise and effectively manage their teams, but Diversity, Equity, Inclusion, and Belonging (DEI&B) is also critical to leadership development. Leaders that are able to understand difference, create access and opportunities, and help people cultivate a strong sense of belonging within an organization are able to lead their teams more effectively and benefit the organization as a whole. This leadership training combines innovative approaches to leadership development and team building with critical concepts and best practices related to integrating DEI&B into the structure of the organization and the way managers work effectively with their diverse teams.
9:00am – 1:00pm | County: $150 | Public/ Non Profit: $150
Register
Managing within Disability Laws & Leaves – December 7
Managing within Disability Laws & Leaves – December 7
FOR ALAMEDA COUNTY MANAGERS AND SUPERVISORS ONLY There have been significant changes in disability related employment law over the past several years. Specifically, because more types of employee absences are protected by the recently amended Family Medical Leave Act, more employees are covered. Understanding and managing these laws and leaves is critical. This interactive workshop provides a comprehensive overview of Federal and State Disability laws and leave provisions, and related County policies and procedures. It will also provide you with a wealth of information on resources and how to manage a variety of disability leaves and provisions, including Family Medical Leave Act, California Family Rights Act, Pregnancy Disability Leave, Maternity & Child Bonding Leave, and much more
1:00 pm – 5:00 pm | County: No Fee | Public/ Non Profit: N/A
Register
Stewardship / Customer Service
Effective Communication Skills – August 17
Effective Communication Skills – August 17
Effective communication skills are essential for managers and leaders in any organization.
Core skills to focus on include:
Active listening:
Clear and concise language:
Nonverbal communication:
Empathy:
Feedback:
Conflict resolution:
Conflict is inevitable in any organization, and practical communication skills
are essential for resolving conflicts positively and productively. By developing these practical communication skills, you’ll be better equipped to build strong relationships with employees and colleagues, foster a positive work environment, and achieve your organizational goals.
9:00am – 12:00pm | County: $150 | Public/ Non Profit: $150
Register
Result Orientation
ALCO Set up for Success: New Supervisor On-Boarding:
ALCO Set up for Success: New Supervisor On-Boarding:
Action
As a first-time manager, you likely feel a mixture of excitement and apprehension about your new role. What changes should you expect? How can you build rapport and make a good first impression with your new team? And above all, how can you become an effective boss? This guide will help you transition seamlessly from employee to manager. First, you will learn about your new responsibilities and key differences between employee and manager roles. You will then explore the first steps every new manager should take, followed by some top tips to help you thrive. Finally, you will examine a few common challenges new managers face and how to overcome them.
Complete the Course Here!
Media Software/ Productivity
ALCO Microsoft Excel Series Certificate
Upon completion of the Microsoft Excel Fundamentals, Intermediate and Advanced Training, participants will obtain a Certificate of Completion for the Training & Education Excel Series. Classes can also be completed as a stand-alone training.
Microsoft Excel Fundamentals (Level 1) – August 3
Microsoft Excel Fundamentals (Level 1) – August 3
In this course, participants will focus on the basics of creating professional looking Microsoft Excel Documents. Create/Edit/Save worksheets, perform calculations, use basic formulas, modify worksheets, search/replace data, insert and delete rows and columns, format worksheets, use text and number formats, styles and conditional formats, and print and manage workbooks.
9:00 am – 4:00 pm | County: $200 | Public/ Non Profit: $200
Register
Microsoft Excel Intermediate (Level 2) – September 7
Microsoft Excel Intermediate (Level 2) – September 7
Upon successful completion of this course, students will be able to work with functions, lists, analyze data, visualize data with charts, use PivotTables and PivotCharts.
9:00 am – 4:00 pm | County: $200 | Public/ Non Profit: $200
Register
Microsoft Excel Advanced (Level 3) – October 5
Microsoft Excel Advanced (Level 3) – October 5
In this course, upon successful completion students will be able to:
• Work with multiple worksheets and workbooks
• Use lookup functions and formula auditing
• Share and protect workbooks
• Automate workbook functionality
• Create sparklines and map data
• Forecast data.
9:00 am – 4:00 pm | County: $240 | Public/ Non Profit: $240
Register
OTHER COURSES
Basic Procurement Training – July 12
Basic Procurement Training – July 12
Basic Procurement Course Overview Description This course is for Alameda County staff who are new to procurement. Staff will receive an overview of Alameda County procurement policies, procedures and process. This is a four hour class is designed for staff with limited procurement experience. Objectives • Describe ethics in relationship to the responsibilities of County staff • Describe the roles and responsibilities of the Client Department, Procurement Department, and the Board of Supervisors • Explain the Procurement Policy & Procedures • Learn the steps of the procurement process • Understand SLEB Subcontracting • Access the available tools and resources used in the procurement process • Understand Procurement Card Policy & Procedures
8:30 am – 12:30 pm | County: No Fee | Public/ Non Profit: N/A
Register
Project Management Fundamentals Overview – July 19 & 20
Project Management Fundamentals Overview – July 19 & 20
ALCO Project Management Fundamentals Course Overview:
The training will provide a thorough understanding of the major project management concepts and activities essential for successful project completion.
Key concepts that will be covered in this training include:
1- Getting Started with Project Management: Define the basics of project management. This will
include identifying in general, the characteristics of a project, the project life cycle, and the
role of the project manager in charge of the project planning and execution.
2- Project Scope: The scope defines the project’s boundaries and objectives, including what is
included and excluded. It helps to ensure that everyone involved in the project clearly understands what needs to be achieved. This step is crucial and involves negotiations between stakeholders, risk contingencies, incentives, clarity of the problem being addressed or value being created, and their impact on the rest of the organization.
3- Project Planning: Project planning involves breaking down the project into smaller tasks,
estimating the time and resources required for each task, and developing a timeline for
completion. It also involves identifying potential risks and developing contingency plans to
mitigate them.
4- Project Organization: involves defining the teams, roles, and responsibilities, establishing
communication channels, and creating a project team structure. It helps to ensure that everyone
involved in the project knows what they are responsible for and whom they should communicate with.
5- Project Tracking: involves monitoring progress against the project plan, identifying and
addressing any issues or delays, and making necessary adjustments. It helps to ensure that the
project stays on track and is completed on time and within budget.
6- Project Quality Management: Project quality management involves active tracking of the
progress, communicating with the team, defining quality standards for the project and monitoring progress against those standards. This task involves generating reports for upper
management and stakeholders.
7- Change Control: This is the process of managing changes to the project scope, timeline, budget,
reports, and other aspects of the project plan.
8- Project Risk Management: Project risk management involves identifying potential risks that
could impact the project, assessing the likelihood and impact of those risks, and developing contingency plans to mitigate them. It helps to reduce the likelihood of project failure or delays.
Overall, these core concepts are essential for effective project management and ensuring that projects are successfully completed.
9:00am – 4:00pm | County: $250 | Public/ Non Profit: $250
Register
Contract Management Training – August 9
Contract Management Training – August 9
ALCO Contract Management Course Overview Description This course is for Alameda County staff who are new to Contract Management. Staff will receive an overview of Alameda County Contract policies, procedures and process. This is a four hour class is designed for staff with limited contract experience. Objectives • Describe ethics in relationship to the responsibilities of County staff • Describe the roles and responsibilities of the Client Department, Contracts • Explain Contract Management & Procedures
8:30 am – 12:30 pm | County: No Fee | Public/ Non Profit: N/A
Register
Microsoft Word Fundamentals (Level 1) – August 24
Microsoft Word Fundamentals (Level 1) – August 24
In this introduction course you will navigate and perform common tasks in Microsoft Word 2016, such as opening, viewing, editing, saving, and printing documents, and configuring the application.
• Format text and paragraphs.
• Perform repetitive operations efficiently using tools such as Find and Replace, Format Painter, and Styles.
• Enhance lists by sorting, renumbering, and customizing list styles.
• Create and format tables.
• Insert graphic objects into a document, including symbols, special characters, pictures, and clip art.
• Format the overall appearance of a page through page borders and colors, watermarks, headers and footers, and page layout.
• Use Word features to help identify and correct problems with spelling, grammar, and readability.
9:00am – 4:00pm | County: $200 | Public/ Non Profit: $200
Register
Time Management Overview – September 20
Time Management Overview
Effective Time Management skills are crucial for professionals who must balance multiple tasks, projects, and responsibilities. Key skills to focus on like Prioritization, Planning and Scheduling, Delegation, Time Blocking, Saying “No” and Time Tracking. By developing these time management skills, you’ll be better equipped to manage your workload, stay on top of deadlines and achieve your organizational goals.
9:00am – 12:00pm | County: $150 | Public/ Non Profit: $150
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Microsoft PowerPoint 2016 Overview – September 27
Microsoft PowerPoint 2016 Overview – September 27
Most people only use 10% of the features in PowerPoint! Learn how to create and deliver an engaging PowerPoint presentation in this course. Participants will learn how to:
• Navigate and perform common tasks in PowerPoint, such as opening, viewing, editing, saving, and printing documents, and configuring the application.
• Perform advanced text editing operations.
• Perform repetitive operations efficiently using tools such as Find and Replace and Format Painter.
• Insert graphic objects into a document, including symbols, special characters, pictures, and SmartArt.
• Format graphical objects.
• Prepare to deliver your presentation
9:00am – 4:00pm | County: $200 | Public/ Non Profit: $200
Register
Contract Management Training – November 8
Contract Management Training – November 8
ALCO Contract Management Course Overview Description This course is for Alameda County staff who are new to Contract Management. Staff will receive an overview of Alameda County Contract policies, procedures and process. This is a four hour class is designed for staff with limited contract experience. Objectives • Describe ethics in relationship to the responsibilities of County staff • Describe the roles and responsibilities of the Client Department, Contracts • Explain Contract Management & Procedures
8:30 am – 12:30 pm | County: No Fee | Public/ Non Profit: N/A
Register
Microsoft Excel Pivot Tables – November 9
Microsoft Excel Pivot Tables – November 9
In this course participants will:
Create from local and External data sources, create from multiple local data sources, summarize Data, Organize Data, Filter and Sort Data,
Format Tables, Refresh Tables,
Create/Edit Pivot Charts and Format Pivot Charts.
9:00am – 12:00pm | County: $150 | Public/ Non Profit: $150
Register
Introduction to SharePoint 2016 – November 15 & 16
Introduction to SharePoint 2016 – November 15 & 16
This Introduction to SharePoint 2016 class is for end users working in a SharePoint 2016 environment. It is an abbreviated version of our complete SharePoint End User class and is intended for people new to using SharePoint who will not be responsible for managing a SharePoint site.
What students will learn?
• Learn to navigate a SharePoint 2016 Team Site.
• Learn to create SharePoint lists.
• Learn to customize SharePoint Lists.
• Learn to create SharePoint libraries.
• Learn to manage library document versions.
• Learn to create SharePoint list and library views.
• Learn to integrate Office Outlook and Excel applications with SharePoint 2016.
9:00am – 1:00pm | County: $200 | Public/ Non Profit: $200
Register
Microsoft Teams Overview – December 6
Microsoft Teams Overview – December 6
In this course, upon successful completion students will be able to:
• Work with multiple worksheets and workbooks
• Use lookup functions and formula auditing
• Share and protect workbooks
• Automate workbook functionality
• Create sparklines and map data
• Forecast data.
9:00am – 1:00pm | County: $150 | Public/ Non Profit: $150
Register
Data Analysis with Excel – December 13
Data Analysis with Excel – December 13
This course requires Excel 2016 L2 expertise or equivalent. It is intended for senior data scientists, product managers, or IT managers interested in large data analytics, analysis and manipulation using Excel. Tables and List
Tables Sorting and Filtering
Summarizing Data Sort Advanced filters Group and outline Data validation What is Scenarios Data Analysis Tools Pivot Tables
Slicers Timelines Pivot Charts Formula analysis Error Analysis ToolPak Functions XLOOKUP, IFERROR, MATCH, COUNTBLANK, DAYS and NETWORKDAYS
9:00am – 12:00pm | County: $150 | Public/ Non Profit: $150
Register
Virtural Courses
ALCO Set up for Success: New Supervisor On-Boarding:
ALCO Set up for Success: New Supervisor On-Boarding:
Action
As a first-time manager, you likely feel a mixture of excitement and apprehension about your new role. What changes should you expect? How can you build rapport and make a good first impression with your new team? And above all, how can you become an effective boss? This guide will help you transition seamlessly from employee to manager. First, you will learn about your new responsibilities and key differences between employee and manager roles. You will then explore the first steps every new manager should take, followed by some top tips to help you thrive. Finally, you will examine a few common challenges new managers face and how to overcome them.
Complete the Course Here!
ALCO People Manager: Competencies of Collaboration
ALCO People Manager: Competencies of Collaboration
Module 1: People Manager focuses on people management skills and competencies of collaboration including effective individual and team coaching as well as motivation, inclusion and employee engagement strategies. This interactive eLearning module uses videos, examples, and links to other resources to develop your leadership skills by using a flexible, situational approach to motivating and developing others. This lesson is self-paced and can be revisited numerous times, commencing from where the lessons were last paused. Estimated time for completion is about 3 hours.
Complete the Course Here!
ALCO Emotionally Intelligent Communication: Giving and Receiving Feedback
ALCO Emotionally Intelligent Communication: Giving and Accepting Feedback:
No matter where we reside in an organization or whether we are a manager or front-line employee, everyone has to give and accept feedback as part of their professional role. Here are a few examples: A coworker is late with a promised part of a big project you are working on together. This is not the first time they have let you down. A client is angry about an exchange they had with a team member and wants to vent. A supervisor is preparing to provide a verbal and written performance evaluation& Your crew wants to win a prize related to outstanding work. Your company is considering adding a new feature where clients and customers can rate the service they receive instantly. You can probably see from these examples, that feedback is a natural part of how we communicate with one another about progress and performance. Click on the first lesson below and you’re ready to begin.
Complete the Course Here!
ALCO Strategy Manager: Competencies of Action
ALCO Strategy Manager: Competencies of Action
Module 2: Strategy Manager focuses on strategic management skills and competencies of action including the ability to vision, analyze, decide, plan, lead change and ultimately create positive impact for stakeholders, clients and customers. This interactive eLearning module uses videos, examples, and links to other resources help you make informed decisions and better manage risk. This lesson is self-paced and can be revisited numerous times, commencing from where the lessons were last paused. Estimated time for completion is about 2 hours.
Complete the Course Here!
Staying Buoyant & Proactive During Times of Change
Staying Buoyant & Proactive During Times of Change
The Training & Education Center is pleased to offer Staying Buoyant & Proactive, a three-part series from Senior Trainer & Consultant, Ruth Kim.
In these sessions, Ruth provides helpful guidance on:Understanding Change, Staying Buoyant & Being Proactive During Times of Significant Change.
The current global impact of COVID-19 is establishing new norms in our professional and personal lives, which can cause stress and feelings of defeat. We are facing new challenges of epic proportions, yet here are daily tools to practice for improved self-care and empowerment.
Complete the Course Here!
ALCO Emerging Leaders and Communication
ALCO Emerging Leaders and Communication:
Ready to lead? In this program we will help you explore your interest in the practice of leadership and improve your ability to communicate with and through others to create positive organizational impact. Leaders are made not born. Anyone can improve their ability to lead by developing the right mindset, behaviors and skills. Join us to gain a better understanding of your communication potential.
Complete the Course Here!
How & Why I-Engage: Enhancing your Success
How & Why I-Engage: Enhancing your Success
In this two-part E-Learning series, we will discuss HOW to heighten your commitment to your work, peers, and mission from one’s individual scope. I-Engage will explore the importance of maintaining a growth mindset to enable the delivery of excellence by discovering the best version of yourself. It is through the WHY that one discovers their personal meaning and purpose in what they do. These sessions will help you to explore what engagement looks and feels like, then introduce strategies to position yourself for greater success.
Complete the Course Here!
Leveraging Peer Coaching at Work
Leveraging Peer Coaching at Work
Part One of this micro-learning, will introduce you to the role of a coach and identify the benefits of peer coaching. Part Two of this micro-learning, will introduce you to the COACH model, a framework to use during your coaching session. You will also learn skills and tips for effectively implementing a coaching partnership at work.
Complete the Course Here!