Effective Communication Skills – August 17

Effective communication skills are essential for managers and leaders in any organization.
Core skills to focus on include:
Active listening:
Clear and concise language:
Nonverbal communication:
Empathy:
Feedback:
Conflict resolution:

Conflict is inevitable in any organization, and practical communication skills
are essential for resolving conflicts positively and productively. By developing these practical communication skills, you’ll be better equipped to build strong relationships with employees and colleagues, foster a positive work environment, and achieve your organizational goals.

9:00am – 12:00pm | County: $150 | Public/ Non Profit: $150

Finding the Facts: Employee Misconduct & Disciplinary Investigations (LCW)– August 9

This workshop prepares directors and managers to conduct thorough and effective investigations of disciplinary incidents or alleged harassment. It includes guidance on how to organize the investigation, how to interview witnesses, and how to reach conclusions.:

1:00pm – 4:00pm | County: $25| Public/Non Profit: NA

Difficult Conversations (LCW)– November 2

Interpersonal problems are a fact of life. Wherever you interact with people, it is likely that you will have problems from time to time. Our natural instinct may be to avoid these conversations for as long as possible, but when you are a supervisor or manager, that is not always possible or advisable. This workshop teaches the participant how to transform difficult conversations on such issues as personality conflicts between co-workers, body odor or emotional outbursts into successful conversations.:

9:00am – 12:00pm | County: $25| Public/Non Profit: NA

Maximizing Supervisory Skills for First Time Supervisors, Part I (LCW) – September 13

This workshop focuses on the various paid and unpaid leaves, e.g., FMLA/CFRA/ADA/FEHA/sick leave, etc., and will provide participants with important information for addressing and responding to leave requests, including such issues as determining when employees are eligible for leaves and the employers responsibilities in providing these leaves.

9:00am – 12:00pm | County: $25| Public/Non Profit: NA

Maximizing Supervisory Skills for First Time Supervisors, Part II (LCW) – September 27

This workshop focuses on the various paid and unpaid leaves, e.g., FMLA/CFRA/ADA/FEHA/sick leave, etc., and will provide participants with important information for addressing and responding to leave requests, including such issues as determining when employees are eligible for leaves and the employers responsibilities in providing these leaves.

9:00am – 12:00pm | County: $25| Public/Non Profit: NA

Leaves, Leaves and More Leaves (LCW) – October 18

This workshop focuses on the various paid and unpaid leaves, e.g., FMLA/CFRA/ADA/FEHA/sick leave, etc., and will provide participants with important information for addressing and responding to leave requests, including such issues as determining when employees are eligible for leaves and the employers responsibilities in providing these leaves.

1:00pm – 4:00pm | County: $25| Public/Non Profit: NA

Business Technical Writing – November 7

Effective business writing in the workplace is an essential skill that can help individuals communicate clearly and professionally, regardless of the medium, and achieve their objectives. It is a skill that falls under the overall interpersonal communication skills and applies to email, business communication, customer interaction, social media, diversity and inclusion communication, and personal interactions. Business writing is not only about grammar and semantics. It includes communicating your thoughts concisely and clearly without jargon, and respecting writing etiquette and company policies. Effective writing of short messages differs from writing reports and technical and legal writing. The training will provide through modules organized as:
– Email writing
– Business writing
– Social media and customer interaction
– Etiquette, DEI, compliance, and cultural inclusion

9:00am – 12:00pm | County: $150| Public/Non Profit: $150

ALCO Emotionally Intelligent Communication: Giving and Accepting Feedback:

No matter where we reside in an organization or whether we are a manager or front-line employee, everyone has to give and accept feedback as part of their professional role. Here are a few examples: A coworker is late with a promised part of a big project you are working on together. This is not the first time they have let you down. A client is angry about an exchange they had with a team member and wants to vent. A supervisor is preparing to provide a verbal and written performance evaluation& Your crew wants to win a prize related to outstanding work. Your company is considering adding a new feature where clients and customers can rate the service they receive instantly. You can probably see from these examples, that feedback is a natural part of how we communicate with one another about progress and performance. Click on the first lesson below and you’re ready to begin.

Diversity, Equity, Inclusion & Belonging: An Overview – July 12

This training provides participants with the foundational knowledge and understanding of terminology and best practices related to diversity, equity, inclusion, and belonging (DEI&B) in the workplace and beyond.
Key Topics:
• Individual identity versus social identity
• Systemic racism, sexism, queerism, etc.
• Exploring the different types of diversity
• Equality vs Equity
• Cultural awareness and building inclusion
• Understanding the importance of belonging
• Exploring important DEI&B terminology
• Effective communication across cultures and differences
• Handling challenging conversations
• Holistic integration of DEI&B with action plans

9:00am – 12:00pm | County: $150 | Public/ Non Profit: $150

Unconscious Bias, Microaggressions, & Micro affirmations– September 14

This training provides participants with an opportunity to explore a very common DEI&B topic, Unconscious Bias, in a way that actively addresses the practical application uses of this knowledge in addition to learning the basic terminology. Also, participants will learn how to recognize bias in various forms, combat bias in different situations using proven methods, and implement strategies for promoting a culture of respect and inclusion.
Key Topics:
• Defining unconscious bias
• Exploring the different forms of unconscious bias
• Understanding the negatives impact of bias in the workplace
• Mitigating the negative impact of bias in the workplace
• Intent vs Impact
• Defining and recognizing microaggressions
• Understanding the hidden biases and negative impacts of microaggressions
• Responding to microaggressions effectively
• Defining micro affirmations
• Using micro affirmations to combat bias and promote a culture of respect and inclusion

9:00am – 1:00pm | County: $150| Public/Non Profit: $150

Difficult Conversations & Conflict Management – October 26 & 27

Difficult Conversations & Conflict Management Course Summary: Difficult conversations are inevitable at work and in life. A misunderstanding missed deadlines, or an upset boss or customer, all can result in a difficult conversation. While they can be unpleasant, these conversations can be less painful and produce positive results. Individuals that complete this course will learn best practices for difficult conversations, and learn how to produce better outcomes as a result.
Workshop Objectives:
• Communicate effectively during difficult conversations
• Cultivate a different mindset about difficult conversations
• Manage your emotions
• Cultivate empathy
• Know the 8 Difficult Conversation Essentials

9:00am – 1:00pm | County: $200 | Public/ Non Profit: $200

Making the Transition from Staff to Manager August 10

Transitioning from staff to manager requires a shift in mindset and skillset. Core skills you’ll need to develop to be successful in your new role:
1- Leadership:
2- Communication:
3- Building and leading a high-performance team aligned with your vision and goals:
4- Delegation:
5- Time Management:
6- Problem-solving:
7- Emotional intelligence:
8- Strategic thinking:

9:00am – 4:00pm | County: $200 | Public/ Non Profit: $200

Effective Conflict Management through a DEI Lens – August 23

Conflict is a natural part of any workplace, and as a manager, you’ll need to manage conflicts within your team or with other stakeholders effectively. Conflict management through diversity involves leveraging the differences and perspectives of individuals from diverse backgrounds to effectively
manage and resolve conflicts in various settings, such as workplaces, communities, and
organizations. The training will focus on and teach important and essential skills and
techniques to deal with conflict in a diverse environment.

9:00am – 4:00pm | County: $200 | Public/ Non Profit: $200

Coaching Fundamentals – August 29 & 31

ALCO Coaching Fundamentals Course Overview: Coaching is a partnership and process that cultivates self-awareness, generates resources and solutions from within, maximizes potential, and elevates imagination, leadership, and new ways of being. Coaching supports individuals to reflect on what might be in the way of achieving desired outcomes and on strategies, actions, and progress beyond what they may be able to identify on their own. Coaching enhances personal and professional capacity and performance to be more aligned with the needs, goals and ever-shifting priorities of teams and organizations. This two half-day training provides fundamental coaching principles, skills, and opportunities to practice. The goal is to build a foundation for coaching others, applying a coaching approach, and ongoing development and growth as a coach.

9:00am – 12:00pm | County: $25| Public/Non Profit: $25

Coaching Fundamentals – September 26 & 28

ALCO Coaching Fundamentals Course Overview: Coaching is a partnership and process that cultivates self-awareness, generates resources and solutions from within, maximizes potential, and elevates imagination, leadership, and new ways of being. Coaching supports individuals to reflect on what might be in the way of achieving desired outcomes and on strategies, actions, and progress beyond what they may be able to identify on their own. Coaching enhances personal and professional capacity and performance to be more aligned with the needs, goals and ever-shifting priorities of teams and organizations. This two half-day training provides fundamental coaching principles, skills, and opportunities to practice. The goal is to build a foundation for coaching others, applying a coaching approach, and ongoing development and growth as a coach.

9:00 am – 12:00 pm | County: $25| Public/Non Profit: $25

Supervisor Development Program IN-PERSON (SDP) – October 4, 11, 18, 25, November 1 & 8

Series is for Supervisors and Team/Project-Leads.
Register for Session One Only.

This comprehensive series focuses on the essential skills, mindset, and competencies of a supervisor to be an effective “people manager” (competencies of collaboration) and “strategy manager” (competencies of action).

Topics include:
Purpose & Core Values
Situational Leadership
Performance Management
Coaching
Employee Experience
Growth Mindset
Team Development & Performance
Strengths-Based Leadership
Strategic Management Tools
Organizational Culture

9:00am – 4:00pm | County: $50 | Public/ Non Profit: N/A

Basic Procurement Training – October 11

Basic Procurement Course Overview:
This course is for Alameda County staff who are new to procurement. Staff will receive an overview of Alameda County procurement policies, procedures and process. This is a four hour class is designed for staff with limited procurement experience. Objectives • Describe ethics in relationship to the responsibilities of County staff • Describe the roles and responsibilities of the Client Department, Procurement Department, and the Board of Supervisors • Explain the Procurement Policy & Procedures • Learn the steps of the procurement process • Understand SLEB Subcontracting • Access the available tools and resources used in the procurement process • Understand Procurement Card Policy & Procedures

8:30 am – 12:30 pm | County: No Fee | Public/ Non Profit: N/A

Leadership through a Diversity, Equity, Inclusion & Belonging Lens – October 19

Strong leaders are able to supervise and effectively manage their teams, but Diversity, Equity, Inclusion, and Belonging (DEI&B) is also critical to leadership development. Leaders that are able to understand difference, create access and opportunities, and help people cultivate a strong sense of belonging within an organization are able to lead their teams more effectively and benefit the organization as a whole. This leadership training combines innovative approaches to leadership development and team building with critical concepts and best practices related to integrating DEI&B into the structure of the organization and the way managers work effectively with their diverse teams.

9:00am – 1:00pm | County: $150 | Public/ Non Profit: $150

Managing within Disability Laws & Leaves – December 7

FOR ALAMEDA COUNTY MANAGERS AND SUPERVISORS ONLY There have been significant changes in disability related employment law over the past several years. Specifically, because more types of employee absences are protected by the recently amended Family Medical Leave Act, more employees are covered. Understanding and managing these laws and leaves is critical. This interactive workshop provides a comprehensive overview of Federal and State Disability laws and leave provisions, and related County policies and procedures. It will also provide you with a wealth of information on resources and how to manage a variety of disability leaves and provisions, including Family Medical Leave Act, California Family Rights Act, Pregnancy Disability Leave, Maternity & Child Bonding Leave, and much more

1:00 pm – 5:00 pm | County: No Fee | Public/ Non Profit: N/A

Effective Communication Skills – August 17

Effective communication skills are essential for managers and leaders in any organization.
Core skills to focus on include:
Active listening:
Clear and concise language:
Nonverbal communication:
Empathy:
Feedback:
Conflict resolution:

Conflict is inevitable in any organization, and practical communication skills
are essential for resolving conflicts positively and productively. By developing these practical communication skills, you’ll be better equipped to build strong relationships with employees and colleagues, foster a positive work environment, and achieve your organizational goals.

9:00am – 12:00pm | County: $150 | Public/ Non Profit: $150

ALCO Set up for Success: New Supervisor On-Boarding:
Action

As a first-time manager, you likely feel a mixture of excitement and apprehension about your new role. What changes should you expect? How can you build rapport and make a good first impression with your new team? And above all, how can you become an effective boss? This guide will help you transition seamlessly from employee to manager. First, you will learn about your new responsibilities and key differences between employee and manager roles. You will then explore the first steps every new manager should take, followed by some top tips to help you thrive. Finally, you will examine a few common challenges new managers face and how to overcome them.

Microsoft Excel Fundamentals (Level 1) – August 3

In this course, participants will focus on the basics of creating professional looking Microsoft Excel Documents. Create/Edit/Save worksheets, perform calculations, use basic formulas, modify worksheets, search/replace data, insert and delete rows and columns, format worksheets, use text and number formats, styles and conditional formats, and print and manage workbooks.

9:00 am – 4:00 pm | County: $200 | Public/ Non Profit: $200

Microsoft Excel Intermediate (Level 2) – September 7

Upon successful completion of this course, students will be able to work with functions, lists, analyze data, visualize data with charts, use PivotTables and PivotCharts.

9:00 am – 4:00 pm | County: $200 | Public/ Non Profit: $200

Microsoft Excel Advanced (Level 3) – October 5

In this course, upon successful completion students will be able to:
• Work with multiple worksheets and workbooks
• Use lookup functions and formula auditing
• Share and protect workbooks
• Automate workbook functionality
• Create sparklines and map data
• Forecast data.

9:00 am – 4:00 pm | County: $240 | Public/ Non Profit: $240

Basic Procurement Training – July 12

Basic Procurement Course Overview Description This course is for Alameda County staff who are new to procurement. Staff will receive an overview of Alameda County procurement policies, procedures and process. This is a four hour class is designed for staff with limited procurement experience. Objectives • Describe ethics in relationship to the responsibilities of County staff • Describe the roles and responsibilities of the Client Department, Procurement Department, and the Board of Supervisors • Explain the Procurement Policy & Procedures • Learn the steps of the procurement process • Understand SLEB Subcontracting • Access the available tools and resources used in the procurement process • Understand Procurement Card Policy & Procedures

8:30 am – 12:30 pm | County: No Fee | Public/ Non Profit: N/A

Project Management Fundamentals Overview – July 19 & 20

ALCO Project Management Fundamentals Course Overview:
The training will provide a thorough understanding of the major project management concepts and activities essential for successful project completion.
Key concepts that will be covered in this training include:
1- Getting Started with Project Management: Define the basics of project management. This will
include identifying in general, the characteristics of a project, the project life cycle, and the
role of the project manager in charge of the project planning and execution.
2- Project Scope: The scope defines the project’s boundaries and objectives, including what is
included and excluded. It helps to ensure that everyone involved in the project clearly understands what needs to be achieved. This step is crucial and involves negotiations between stakeholders, risk contingencies, incentives, clarity of the problem being addressed or value being created, and their impact on the rest of the organization.
3- Project Planning: Project planning involves breaking down the project into smaller tasks,
estimating the time and resources required for each task, and developing a timeline for
completion. It also involves identifying potential risks and developing contingency plans to
mitigate them.
4- Project Organization: involves defining the teams, roles, and responsibilities, establishing
communication channels, and creating a project team structure. It helps to ensure that everyone
involved in the project knows what they are responsible for and whom they should communicate with.
5- Project Tracking: involves monitoring progress against the project plan, identifying and
addressing any issues or delays, and making necessary adjustments. It helps to ensure that the
project stays on track and is completed on time and within budget.
6- Project Quality Management: Project quality management involves active tracking of the
progress, communicating with the team, defining quality standards for the project and monitoring progress against those standards. This task involves generating reports for upper
management and stakeholders.
7- Change Control: This is the process of managing changes to the project scope, timeline, budget,
reports, and other aspects of the project plan.
8- Project Risk Management: Project risk management involves identifying potential risks that
could impact the project, assessing the likelihood and impact of those risks, and developing contingency plans to mitigate them. It helps to reduce the likelihood of project failure or delays.
Overall, these core concepts are essential for effective project management and ensuring that projects are successfully completed.

9:00am – 4:00pm | County: $250 | Public/ Non Profit: $250

Contract Management Training – August 9

ALCO Contract Management Course Overview Description This course is for Alameda County staff who are new to Contract Management. Staff will receive an overview of Alameda County Contract policies, procedures and process. This is a four hour class is designed for staff with limited contract experience. Objectives • Describe ethics in relationship to the responsibilities of County staff • Describe the roles and responsibilities of the Client Department, Contracts • Explain Contract Management & Procedures

8:30 am – 12:30 pm | County: No Fee | Public/ Non Profit: N/A

Microsoft Word Fundamentals (Level 1) – August 24

In this introduction course you will navigate and perform common tasks in Microsoft Word 2016, such as opening, viewing, editing, saving, and printing documents, and configuring the application.
• Format text and paragraphs.
• Perform repetitive operations efficiently using tools such as Find and Replace, Format Painter, and Styles.
• Enhance lists by sorting, renumbering, and customizing list styles.
• Create and format tables.
• Insert graphic objects into a document, including symbols, special characters, pictures, and clip art.
• Format the overall appearance of a page through page borders and colors, watermarks, headers and footers, and page layout.
• Use Word features to help identify and correct problems with spelling, grammar, and readability.

9:00am – 4:00pm | County: $200 | Public/ Non Profit: $200

Time Management Overview

Effective Time Management skills are crucial for professionals who must balance multiple tasks, projects, and responsibilities. Key skills to focus on like Prioritization, Planning and Scheduling, Delegation, Time Blocking, Saying “No” and Time Tracking. By developing these time management skills, you’ll be better equipped to manage your workload, stay on top of deadlines and achieve your organizational goals.

9:00am – 12:00pm | County: $150 | Public/ Non Profit: $150