We’ve put together some of the most common questions we receive to make our services as accessible as possible.
I forgot my password to the registration site, can you help me out?
If you are a county employee, your login information is as follows: your user ID is your county ID number and the password is the first letter of your first name (capitalized), first four letters of your last name (lowercase) and your employee ID number. If you are an external user, click on the hyperlinked text above the log in window.
Can you help me, I can’t log in to the registration site, even after retrieving my password.
External accounts become locked after some time of inactivity. Give us a call or email to have this issue resolved. Internal accounts should typically never have this issue.
Do I have to sign up as a new user with the registration site, if I am a county employee?
No, you will automatically have a username and password if you are a county employee. The standard log in information is in answer 1.
I see there is a county employee rate, do I have to pay for these trainings?
These trainings are almost always funded by your department if approved by your supervisor.
I am going to miss one class in a series, can I still enroll in it?
Yes, but participation in the first day is a requirement. Missing up to two days will result in an incompletion, but you can make up the class the next time it is offered.
I am running late for a training, should I still bother coming in?
Every student has a 15 minute window after the start of the training to come in. Any time after that will be considered a late-cancellation.
Are your rooms located in different cities?
No, all of our rooms are located within our only facility at 125 12th street Suite 400, Oakland. The rooms within our center happen to be named after various cities within Alameda County. Occasionally, we do offer a class at a different location in the county.
When do you release your class schedule?
It is released over a month before the start of a new quarter. To get the schedule as soon as it is published, sign up for our newsletter here.
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