Alameda County Training & Education Center

The Training and Education Center staff has put together playlists on their topics of interest for you! Scroll through and see what playlists we’d recommend for you!

Business Coaching: Using Different Coaching Styles, Driving Change with Coaching, Coaching Techniques That Inspire Coachees to Action, Measuring and Sustaining a Coachee’s Performance

Using Communication Strategies to Bridge Cultural Divides, Your Role in Workplace Diversity, Maintaining a Cohesive Multigenerational Workforce, Diversity on the Job: Diversity and You, Bridging the Diversity Gap

Being an Effective Team Member, Unleashing Personal and Team Creativity, Establishing Team Goals and Responsibilities, Leading a Cross-functional Team, Elements of a Cohesive Team, Leading Teams: Building Trust and Commitment, Leading Teams: Developing the Team and its Culture

Basic Presentation Skills: Planning a Presentation, Planning an Effective Presentation, Building Your Presentation, PowerPoint 2013: Formatting Presentations, Designing Effective PowerPoint Presentations, PowerPoint 2013: Illustrating Presentations, Basic Presentation Skills: Delivering a Presentation

Communicating Effectively with Customers, The Angry Caller: What’s Your Plan, Facing Confrontation in Customer Service, Providing Effective Internal Customer Service, Providing Telephone Customer Service

Emotional Intelligence: Being Aware of the Emotions of Others, Emotional Intelligence: Building Self-Management Skills, Emotional Intelligence: Owning Your Emotions, Leveraging Emotional Intelligence, Navigating the Workplace with Emotional Intelligence, Developing Emotional Intelligence

Resolving Workplace Conflict, Personal Conflict Styles, Leading Teams: Dealing with Conflict, Conflict: Avoid, Confront, or Delay, Confronting Workplace Conflict, Difficult People: Strategies to Keep Everyone Working Together, Managing Conflict in Project Teams