Staff Recommendations
The Training and Education Center staff has put together playlists on their topics of interest for you! Scroll through and see what playlists we’d recommend for you!
Bill Jacox
COACHING
Business Coaching: Using Different Coaching Styles, Driving Change with Coaching, Coaching Techniques That Inspire Coachees to Action, Measuring and Sustaining a Coachee’s Performance


Maria Martens
DIVERSITY & INCLUSION
Using Communication Strategies to Bridge Cultural Divides, Your Role in Workplace Diversity, Maintaining a Cohesive Multigenerational Workforce, Diversity on the Job: Diversity and You, Bridging the Diversity Gap
James Oberst
TEAM BUILDING
Being an Effective Team Member, Unleashing Personal and Team Creativity, Establishing Team Goals and Responsibilities, Leading a Cross-functional Team, Elements of a Cohesive Team, Leading Teams: Building Trust and Commitment, Leading Teams: Developing the Team and its Culture


Jonathan Rodriguez
PRESENTATION SKILLS | FROM DESIGN TO DELIVERY!
Basic Presentation Skills: Planning a Presentation, Planning an Effective Presentation, Building Your Presentation, PowerPoint 2013: Formatting Presentations, Designing Effective PowerPoint Presentations, PowerPoint 2013: Illustrating Presentations, Basic Presentation Skills: Delivering a Presentation
Claudio Lane
CUSTOMER SERVICE
Communicating Effectively with Customers, The Angry Caller: What’s Your Plan, Facing Confrontation in Customer Service, Providing Effective Internal Customer Service, Providing Telephone Customer Service


Maria Martens
EMOTIONAL INTELLIGENCE
Emotional Intelligence: Being Aware of the Emotions of Others, Emotional Intelligence: Building Self-Management Skills, Emotional Intelligence: Owning Your Emotions, Leveraging Emotional Intelligence, Navigating the Workplace with Emotional Intelligence, Developing Emotional Intelligence
James Oberst
CONFLICT MANAGEMENT
Resolving Workplace Conflict, Personal Conflict Styles, Leading Teams: Dealing with Conflict, Conflict: Avoid, Confront, or Delay, Confronting Workplace Conflict, Difficult People: Strategies to Keep Everyone Working Together, Managing Conflict in Project Teams
