Staff Recommendations

The Training and Education Center staff has put together playlists on their topics of interest for you! Scroll through and see what playlists we’d recommend for you!

Bill Jacox

COACHING

Business Coaching: Using Different Coaching Styles, Driving Change with Coaching, Coaching Techniques That Inspire Coachees to Action, Measuring and Sustaining a Coachee’s Performance

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Bill Jacox
Maria Martens

James Oberst

COPING AND STRESS 2021

Take a Deep Breath and Manage Your Stress, Forging Ahead with Perseverance and Resilience, Creating Work/Life Balance, Staying Balanced in a Shifting World, Organize Your Physical and Digital Workspace, Personal Priorities and Types, Developing a Growth Mind-set, Redefining Yourself after an Organizational Change, Achieve Productivity in Your Personal Life

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Maria Martens

DIVERSITY & INCLUSION

Using Communication Strategies to Bridge Cultural Divides, Your Role in Workplace Diversity, Maintaining a Cohesive Multigenerational Workforce, Diversity on the Job: Diversity and You, Bridging the Diversity Gap

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James Oberst
Maria Martens

James Oberst

PERSONAL ENGAGEMENT

Developing a Growth Mind-set, Becoming a Continuous Learner, Taking Action to Empower Employees, Managing Employee Development, Taking the Lead with Workplace Motivation and Engagement, Positive Atmosphere: Establishing an Engaged Workforce

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Claudio Lane

CUSTOMER SERVICE

Communicating Effectively with Customers, The Angry Caller: What’s Your Plan, Facing Confrontation in Customer Service, Providing Effective Internal Customer Service, Providing Telephone Customer Service

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Claudio Lane
Johnnie Rodriguez

Jonathan Rodriguez

PRESENTATION SKILLS | FROM DESIGN TO DELIVERY!

Basic Presentation Skills: Planning a Presentation, Planning an Effective Presentation, Building Your Presentation, PowerPoint 2013: Formatting Presentations, Designing Effective PowerPoint Presentations, PowerPoint 2013: Illustrating Presentations, Basic Presentation Skills: Delivering a Presentation

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James Oberst

TEAM BUILDING

Being an Effective Team Member, Unleashing Personal and Team Creativity, Establishing Team Goals and Responsibilities, Leading a Cross-functional Team, Elements of a Cohesive Team, Leading Teams: Building Trust and Commitment, Leading Teams: Developing the Team and its Culture

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James Oberst
Maria Martens

Maria Martens

EMOTIONAL INTELLIGENCE

Emotional Intelligence: Being Aware of the Emotions of Others, Emotional Intelligence: Building Self-Management Skills, Emotional Intelligence: Owning Your Emotions, Leveraging Emotional Intelligence, Navigating the Workplace with Emotional Intelligence, Developing Emotional Intelligence

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James Oberst

CONFLICT MANAGEMENT

Resolving Workplace Conflict, Personal Conflict Styles, Leading Teams: Dealing with Conflict, Conflict: Avoid, Confront, or Delay, Confronting Workplace Conflict, Difficult People: Strategies to Keep Everyone Working Together, Managing Conflict in Project Teams

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James Oberst