Alameda County Training & Education Center

Contributing as a Virtual Team Member
For All Employees
In this course, you'll learn how to develop the skills you need to show team leadership and be an effective member of a virtual team. You’ll explore personal traits that are useful when working on a team remotely. You’ll also learn strategies to stay connected with other team members, and ways to manage your time and overcome the challenges associated with managing teams remotely.
Establishing Effective Virtual Teams
For Managers & Supervisors
Building and managing teams is enough of a challenge when everyone is in the same location. Collaboration when working on a team that's virtual requires even more commitment. In this course, you'll learn about teamwork and team leadership when working on a virtual team. You'll cover remote management and tactics for communication, assessment, and meetings for virtual teams.
Facing Virtual Team Challenges
For Managers & Supervisors
Virtual teams can face the same difficulties as other teams, but also have unique challenges. In this course, you'll learn how to handle challenges facing your team, and how to evaluate your own style.

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Available at any time | County: No Fee| Public/ Non Profit: N/A | Private: N/A

Register for Any of the Classes Here!

Embracing Change Webinar – May 6

Changes and change processes are a regular and necessary phenomenon in everyday life, both on and off the job. Change can be positive or negative, welcomed or resisted. The ability and methods of dealing and coping with change have become vital skills in today’s workplace. This session will help you make change processes more manageable and less stressful.

Agenda
· Why is change necessary?
· Reactions to change
· Strategies for managing reactions to change
- Change Agent Adaptability Change Management
- Comfort with Ambiguity

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2:00pm – 3:30pm | County: $65 | Public/ Non Profit: $75 | Private: $100

Join the Training

Performance Management: Discipline & Documentation – May 6

For Alameda County Managers & Supervisors Only
Managing an employees’ performance is a critical task for supervisors. Ideally, regularly scheduled performance evaluations serve to formalize ongoing contacts, restate expectations and document employee performance over time. A consistent system of documenting and communicating performance issues facilitates a successful foundation for discipline if and when it becomes necessary. This workshop provides information and tools to improve supervisors’ effectiveness in documenting each of the performance management components.

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8:30 am – 4:30 pm | County: No Fee | Public/ Non Profit: N/A | Private: N/A

Register!

Effective Customer Service in the Public Sector – May 12

Customer service is crucial for all organizations, especially in the public sector where people and the greater good are our focus. Providing a foundation for civic engagement begins with understanding who your customers are and establishing a customer focus in how to meet their needs. This class is designed for employees at all levels to develop effective relationships with internal and external customers and understanding how one’s role supports the mission and values of Alameda County, including when handling difficult customer situations.

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9:00 am – 4:30 pm | 25th Anniversary Special: $25 For All!

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Microsoft Excel Intermediate & Advanced – May 13

Excel is an extremely powerful tool and with time and practice it will become easier to use and navigate through. It can be used to create and format spreadsheets and analyze and share information to make more informed decisions. Learn the essentials regarding functions, auditing, and visualizations in Excel. Create charts, use styles and templates, manage advanced worksheet formatting and get a quick peek into PivotTables. Following this session, you will be able to immediately put into practice what you have learned and ready for even greater exposure by attending Advanced Formulas and Pivot Tables.

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9:00am – 4:30pm | County: $200 | Public/ Non Profit: $200 | Private: $240

Register!