Alameda County Training & Education Center

For Learners

Training and educational opportunities for Alameda County employees and organizations in the East Bay

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COURSE CATALOG

Featured Classes

Microsoft Word 2013 Fundamentals – January 23

Learn how to use Word to create and edit simple documents; format documents; add tables and lists; add design elements and layout options; and proof documents.

Microsoft Word 2013 Fundamentals – January 23

Microsoft Word 2013 is designed to help you move smoothly through the task of creating professional-looking documents. Its rich features and powerful tools can make your work easy, and even fun. In this course, you’ll learn how to use Word 2013 to create and edit simple documents; format documents; add tables and lists; add design elements and layout options; and proof documents.

9:00 am – 4:30 pm
County: $175 | Public/ Non Profit: $200 | Private: $225

Conflict Management – January 29

This workshop will examine the nature of conflict, the different ways people handle conflict, and methods to cope with conflict.

Conflict Management – January 29

Conflict seems inevitable, especially in the workplace. No matter how well we normally get along with the people we work with, occasionally conflicts will occur. What are the sources of conflict and how do we respond to conflict? Is conflict ever constructive? This workshop will examine the nature of conflict, the different ways people handle conflict, and methods to cope with conflict.

8:30 am – 12:30 pm
County: $25 | Public/ Non Profit: $100 | Private: $150

Effective Customer Service in the Public Sector – February 5

This class is designed for employees at all levels to develop effective relationships with internal and external customers.

Effective Customer Service in the Public Sector – February 5

Customer service is crucial for all organizations, especially in public service where people and the greater good are the focus. Providing exceptional customer service starts with understanding who your customers are and establishing a customer focus in how to meet their needs. This class is designed for employees at all levels to develop effective relationships with internal and external customers and understanding how one's role supports the mission and values of Alameda County, including when handling difficult customer situations.

8:30 am – 12:30 pm
County: No Fee| Public/ Non Profit: $200| Private: $225

Managing Remote Workers – February 6

Join other managers as we learn effective strategies and management techniques to be more successful in leading remote staff and teams.

Managing Remote Workers – February 6

Are you currently managing staff that work remote or exploring remote work opportunities for your staff and not sure how to go about with getting started? As the way we all work continues to evolve, managing people who work at least some of their time outside of the office is not just a trend but a reality of managing people today. Join other managers as we learn effective strategies and management techniques to be more successful in leading remote staff and teams.

8:30 am – 12:30 pm
County: No Fee| Public/ Non Profit: $125| Private: $150