Staff Recommendations
Staff Recommendations
The Training and Education Center staff has put together playlists on their topics of interest for you! Scroll through and see what playlists we’d recommend for you!
James Oberst
COPING AND STRESS
Take a Deep Breath and Manage Your Stress, Forging Ahead with Perseverance and Resilience, Creating Work/Life Balance, Staying Balanced in a Shifting World, Organize Your Physical and Digital Workspace, Personal Priorities and Types, Developing a Growth Mind-set, Redefining Yourself after an Organizational Change, Achieve Productivity in Your Personal Life
Claudio Lane
CUSTOMER SERVICE
Communicating Effectively with Customers, The Angry Caller: What’s Your Plan, Facing Confrontation in Customer Service, Providing Effective Internal Customer Service, Providing Telephone Customer Service
Tamara Mabry
PERFORMANCE PLANNING
Government Ethics, Promoting Respect in the Workplace for Managers, EEO and Lawful Hiring, A Manager’s Guide to Discipline and Documentation, Recognizing and Addressing Micro-behaviors in the Workplace, Understanding Unconscious Bias, Workplace Diversity, Equity, and Inclusion in Action
James Oberst
TEAM BUILDING
Being an Effective Team Member, Unleashing Personal and Team Creativity, Establishing Team Goals and Responsibilities, Leading a Cross-functional Team, Elements of a Cohesive Team, Leading Teams: Building Trust and Commitment, Leading Teams: Developing the Team and its Culture
Tamara Mabry
PERSONAL ENGAGEMENT
Developing a Growth Mind-set, Becoming a Continuous Learner, Taking Action to Empower Employees, Managing Employee Development, Taking the Lead with Workplace Motivation and Engagement, Positive Atmosphere: Establishing an Engaged Workforce
James Oberst
CONFLICT MANAGEMENT
Resolving Workplace Conflict, Personal Conflict Styles, Leading Teams: Dealing with Conflict, Conflict: Avoid, Confront, or Delay, Confronting Workplace Conflict, Difficult People: Strategies to Keep Everyone Working Together, Managing Conflict in Project
James Oberst
PROFESSIONAL WRITING
Getting the Details Right: Spelling Basics, Improving Your Technical Writing Skills, Editing and Proofreading Business Documents, Business Grammar: Working with Words,Creating Well-constructed Sentences, Abbreviating, Capitalizing, and Using Numbers, Writing Effective E-mails and Instant Messages, Writing Skills for Public Relations, Clarity and Conciseness in Business Writing and Audience and Purpose in Business Writing.
James Oberst
MANAGING IN A HYBRID WORKPLACE
Contributing as a Virtual Team Member, Optimizing Virtual Collaboration, Leading from Anywhere: How to Build High Performing Remote and Hybrid Teams, Managing a Hybrid Team Successfully and Leading in a Hybrid Workplace.