Do you think you are a good listener? Most people do. This article provides terrific insights into what listening really means and offers practical tips to take your listening skills to the next level.

After 20 years as director of the Alameda County Training & Education Center, Elsie Lum retired in October. She sat down with Tom Holub, strategic consultant on TEC’s new web site, to discuss her time at the Center and its role in supporting Alameda County staff.